Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
176 questions
1 answer
How to upgrade from A1 to A5
I have Office 365 A1 for faculty I need to upgrade to A5 how do I do this
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-05-23T21:03:26.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
karen vergakes
0
Reputation points
commented 2026-05-23T21:04:48.12+00:00
karen vergakes
0
Reputation points
1 answer
MICROSOFT ACCOUNT NOT WORKING
Problems with my microsoft account and need a human being to help.
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,700 questions
asked 2026-05-23T19:02:31.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 87%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Stephanie T
0
Reputation points
edited the question 2026-05-23T20:54:17.5966667+00:00
Gérard Oomens
123.3K
Reputation points
Volunteer Moderator
3 answers
Microsoft excel
Hello, I can’t do a drop down list on excel . I go to Data and the only option is filter and after that i cant do anything
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,538 questions
asked 2026-05-23T20:21:36.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDE%3C/text%3E%3C/svg%3E)
Dayami Espinosa
0
Reputation points
answered 2026-05-23T20:53:39.0766667+00:00
EmilyS726
237.7K
Reputation points
Independent Advisor
1 answer
Outlook 2013 just stopped recieving email from yahoo email IMAP/SMTP
Until two weeks ago my version of Outlook 2013 (modified in 2025) would receive emails from an email account hosted at Yahoo but did not have Yahoo.com as part of my email address. Outlook 2013 will still send emails. I have checked the SMTP and IMAP…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,823 questions
asked 2026-05-21T16:42:49.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 23%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
Wart Pendragon
10
Reputation points
commented 2026-05-23T20:52:03.38+00:00
Hornblower409
9,255
Reputation points
2 answers
One of the answers was accepted by the question author.
Moving C:\Users\ronalt folder to D: drive
I've been reading the articles on moving document/pictures/music from an overloaded C: drive to the D: drive. In my case, these folders reside in a Users directory as there are shared users on the desktop computer. Can I move my entire C:\Users\ronalt…
Windows for home | Windows 11 | Files, folders, and storage
11,338 questions
asked 2026-05-23T00:38:02.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 84%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Ron Alt
20
Reputation points
edited an answer 2026-05-23T20:52:02.7266667+00:00
Craig Long
17,970
Reputation points
2 answers
The screen says learn.microsoft.com sent invalid response what does this mean? I cannot access my chrome browser
I cannot access my browser Chrome. The message is learn.microsoft.com sent an invalid response. It will not refresh
Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
476 questions
asked 2026-01-15T17:33:54.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Linda Bradshaww
0
Reputation points
commented 2026-05-23T20:48:17.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 83%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXS%3C/text%3E%3C/svg%3E)
Xander Switzer
0
Reputation points
1 answer
One of the answers was accepted by the question author.
How to change ownership of folders back to TrustedInstaller
Hello, so I just recently changed the permission of one of the folders in my laptop, "WindowsApps," because an app I downloaded had the default location set to the said folder for some reason. I couldn't find it elsewhere. So I briefly changed…
Windows for home | Other | Files, folders, and storage
1,068 questions
asked 2025-08-28T17:03:40.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 57.99999999999999%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Arjeet
20
Reputation points
commented 2026-05-23T20:44:06.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 84%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Patrick D King
0
Reputation points
5 answers
Unable to find location of app that was successfully downloaded
I have successfully downloaded a desktop app called TradingView which I can launch without a problem from downloads, however I cannot find the app location anywhere else ??? How can i find it ?
Windows for home | Windows 11 | Files, folders, and storage
11,338 questions
asked 2026-05-23T01:38:45.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
J T
0
Reputation points
edited a comment 2026-05-23T20:38:03.09+00:00
Craig Long
17,970
Reputation points
2 answers
I am having issues receiving emails in my hotmail from specific senders, but I can email them.
I am not receiving emails from specific senders, but I can email them. I've tried adding them to my contact list as well. Not sure how to resolve this?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,053 questions
asked 2026-05-23T16:36:37.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 8%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Lisa Martini
0
Reputation points
answered 2026-05-23T20:36:16.7933333+00:00
John Jefferson Doyon
72,540
Reputation points
Independent Advisor
2 answers
Microsoft 365 and office/subscription, account, billing/for education/other
I did the trial but have just registered for full time studies at University in Canada, how do I switch to a student account?
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,236 questions
asked 2026-05-22T17:17:06.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Carmen Jost
0
Reputation points
commented 2026-05-23T20:33:25.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
13,735
Reputation points Microsoft External Staff
Moderator
2 answers
clear constant McAfee notifications pop up plus change outlook set up
I want to buy support service for office 365 for business. Only one employee with two to three computers
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
10,109 questions
asked 2026-05-22T14:38:52.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 30%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Amos Chaimovitz
0
Reputation points
commented 2026-05-23T20:33:10.74+00:00
Ryan-N
13,735
Reputation points Microsoft External Staff
Moderator
2 answers
Sleep Mode
Why won't my computer stay in sleep mode longer than a few minutes?
Windows for home | Windows 11 | Sleep and Power on, off
2,111 questions
asked 2026-05-14T18:20:13.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 40%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jon Blackman
0
Reputation points
commented 2026-05-23T20:29:57.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 44%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
MS. GET IT RIGHT AND KEEP IT RIGHT
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Wrap text in codeblock
Hello, I have Microsoft Teams Desktop version 26106.1911.4707.3286 In the new Code Block compose UI, the More options (...) menu only shows "Make this collaborative". The "Display option > Wrap text" option is missing. Same…
Microsoft Teams | Microsoft Teams for business | Chats | Group chats
Microsoft Teams | Microsoft Teams for business | Chats | Group chats
Conversations involving multiple participants, allowing collaboration and information sharing in Teams
1,546 questions
asked 2026-05-22T19:07:08.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 35%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nikoloz Devdariani
20
Reputation points
commented 2026-05-23T20:27:24.7733333+00:00
Ryan-N
13,735
Reputation points Microsoft External Staff
Moderator
3 answers
Issue with Driver_Power_State_Failure 0x9F Windows 11
Yesterday my pc started having issues, at seemingly random times it crashes with the error code being Driver_Power_State_Failure (0x9F). It seems to be a problem with the SSD, everything is new, 4 month old pc. I noticed that it seems like the crashes…
Windows for home | Windows 11 | Performance and system failures
31,643 questions
asked 2025-12-26T13:06:37.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Simone Marini
0
Reputation points
commented 2026-05-23T20:25:21.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 15%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Henrik
0
Reputation points
2 answers
Invitation letter not received
The family person I am trying to share my account with did not receive invitation to share
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,378 questions
asked 2026-05-23T19:45:38.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Judith Mattoon
0
Reputation points
answered 2026-05-23T20:24:47.8166667+00:00
John Jefferson Doyon
72,540
Reputation points
Independent Advisor
2 answers
Billing issue where i cannot contact customer
I created a Microsoft account with a new email, and the account creation bugged out. I tried contacting customer service, but couldn't log in and wasn't able to access the account to contact customer service. It's now been a few months, and I haven't…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,378 questions
asked 2026-05-23T15:34:02.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 2%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kyle Machol
0
Reputation points
answered 2026-05-23T20:21:57.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Katerina-N
9,100
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot open my notes on onenote
I try opening my notes on Onenote but it keep popping up a window that says that "This page has been moved, deleted or you may have insufficient permissions to access it. Would you like to remove the preview card from home?" I previously had…
Microsoft 365 and Office | OneNote | For home | Android
Microsoft 365 and Office | OneNote | For home | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
610 questions
asked 2026-05-22T17:04:48.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 77%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
mike lim
0
Reputation points
commented 2026-05-23T20:19:40.5333333+00:00
Katerina-N
9,100
Reputation points Microsoft External Staff
Moderator
3 answers
Sign in turned off
How can i access account that has been “turned off” for sign in
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,700 questions
asked 2026-05-23T18:47:03.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 71%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sarah Wolf
0
Reputation points
answered 2026-05-23T20:14:58.9666667+00:00
John Jefferson Doyon
72,540
Reputation points
Independent Advisor
2 answers
how to restore all the files deleted from everywhere yesterday?
how to restore all the files deleted from everywhere yesterday?
Windows for home | Windows 11 | Recovery and backup
5,437 questions
asked 2026-05-23T19:20:03.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 68%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mohan Shrestha
0
Reputation points
answered 2026-05-23T19:54:13.8466667+00:00
EmilyS726
237.7K
Reputation points
Independent Advisor
4 answers
Ad Nauseum processing changes
How do I disable processing changes in one drive (Win 11. It keeps processing changes over and over again. I can't seem to find the online only option even in the settings. Thanks
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,510 questions
asked 2026-05-22T22:39:00.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 38%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Matthew Azares
0
Reputation points
edited an answer 2026-05-23T19:45:42.94+00:00
Craig Long
17,970
Reputation points