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2 answers

Remote Desktop on Surface Pro 12" with Snapdragon to Win11 Workstation

Hi everyone, I recently purchased a new Surface pro Tablet, expecting to be able use either the classic Remote Desktop Connection app or the newer Windows App from the store. Unfortunatley both habe their own issues: With the mstsc app is not able to…

Surface | Surface Pro | Network
asked 2026-05-20T18:34:01.16+00:00
AlexHRZ 0 Reputation points
answered 2026-05-23T00:01:54.34+00:00
S.Sengupta 30,891 Reputation points MVP Volunteer Moderator
2 answers

I updated my bios and my windows says in not activated

Hello. I paid around $5 some time ago to activate my Windows 11 Pro. Yesterday I updated my BIOS and now I have this problem. Normally I can uninstall and reinstall Windows without any issues — even when I change the RAM or SSD in my laptop, activation…

Windows for home | Windows 11 | Licensing and activation
asked 2026-05-22T23:27:17.1266667+00:00
Hylious 20 Reputation points
answered 2026-05-23T00:00:11.05+00:00
EmilyS726 237.7K Reputation points Independent Advisor
1 answer

SC100 certification is not showing up in my account

Hello Support team I hope you’re doing well. I wanted to reach out regarding an issue with my certification records. I recently passed the SC100 certification exam on May 18th, but unfortunately, it isn’t appearing in my personal account(@gmail.com). My…

Community Center | Not monitored
asked 2026-05-22T23:21:23.4633333+00:00
yamini pothireddy 0 Reputation points
edited the question 2026-05-22T23:59:27.3666667+00:00
Gérard Oomens 123.1K Reputation points Volunteer Moderator
1 answer

Issue applying 50% discount for DP-900 exam

Hello Support Team, I received an email confirming that I am eligible for a 50% discount on the DP-900 exam. However, when attempting to schedule the exam on the website, the discount is not being applied. I have already tried to complete the process…

Community Center | Not monitored
asked 2026-05-22T23:57:48.26+00:00
Fabrizio Ribeiro Pinto 0 Reputation points
edited the question 2026-05-22T23:58:06.96+00:00
Gérard Oomens 123.1K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Power Point MP3 No Sound Windows 11

I inserted an mp3 audio file but it seems Windows cannot produce the sound. No error messages. No sound in Power Point or Media Player. I can, however, play it perfectly in Video Editors like Capcut.

Windows for home | Other | Music, photos, and video
asked 2026-05-22T23:54:47.8+00:00
Jessica Burtis 20 Reputation points
accepted 2026-05-22T23:55:49.2366667+00:00
Jessica Burtis 20 Reputation points
1 answer

Finish Fixing my Account and Data Access

I have 2 devices. Today when I signed into my Mac and looked at my OneNote for Mac application I noticed that at the bottom left it seemed to be a user that was not me. I am the only one who uses my mac account. I panicked and logged out of it. From…

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-05-21T18:21:39.1833333+00:00
Whitney Levis 0 Reputation points
commented 2026-05-22T23:53:03.3433333+00:00
Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
1 answer

How to Fix Read Only File

I get the following error message when trying to save file. "Word cannot delete the old backup file because it is read-only or another user has it open"..

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-22T01:47:15.16+00:00
Larry Totten 0 Reputation points
commented 2026-05-22T23:52:00.6866667+00:00
Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
1 answer

Publisher Retiring

I'm distraught about Publisher retiring! What is the best way to convert thousands of Publisher files from 26 years of work to PDF and what program is best recommended. Word does not work well for what I do with graphics.

Microsoft 365 and Office | Publisher | Other
asked 2026-05-21T19:51:03.88+00:00
Dana Slater 5 Reputation points
commented 2026-05-22T23:50:34.5333333+00:00
Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
1 answer

can not activate office 2021 on Mac

I purchased Office 2021 for Mac today and activated it on the Microsoft online portal. I then installed the office 2021 software which I downloaded from the Microsoft portal. When I run any of the Apps it is unable to activate.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-21T21:43:02.7166667+00:00
Patrick Weiss 0 Reputation points
edited an answer 2026-05-22T23:49:55.86+00:00
Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
1 answer

X Box X password to play games rated M

I changed my Microsoft password because the old password said it was not valid when I put it in to allow my son to play games rated M. I changed in on the Microsoft app. Now the new password will sign into X Box but will when I try to use it to allow…

Windows for home | Other | Gaming
asked 2026-05-22T23:48:10.24+00:00
Vicki Cato 0 Reputation points
answered 2026-05-22T23:48:22.0033333+00:00

AI answer

1 answer

How to activate Office 2019 on MacOS 10.14.6 Mojave

Hello, I have an older Mac running macOS 10.14.6 (Mojave). It’s used for my design software and cannot be upgraded to a newer version of macOS. After wiping and restoring the system, I’m now unable to activate my Office for Mac 2019 license because the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-21T17:05:08.0433333+00:00
Omar Saliqa 0 Reputation points
commented 2026-05-22T23:47:42.4566667+00:00
Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
1 answer

Outlook-sequence of events

First, it's been a while since I've been here. It appears I no longer have navigate to an area of the community that deals with specific products (e.g. Word, Excel). I can just post all of my questions here. That's a tremendous improvement. Here's my…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-05-20T20:29:15.53+00:00
Norman Martens 0 Reputation points
commented 2026-05-22T23:46:16.54+00:00
Norman Martens 0 Reputation points
0 answers

authenticator codes

To get a universal TOTP code usable from within 1Password, you need to "add a new way to sign in or verify" in your Microsoft account and choose "Enter a code from an authenticator app". With this, you get a QR code/TOTP secret you…

Microsoft Security | Microsoft Authenticator
asked 2021-12-23T21:32:21.137+00:00
keith turner 1 Reputation point
commented 2026-05-22T23:29:32.5+00:00
KillianMareigner-1825 0 Reputation points
3 answers

Error while enabling SQL DB backup on Azure VM

I'm trying to enable SQL DB backup on Azure VM running Windows Server 2019 Datacenter and getting error. Error code: Resource Operation Failure Message: The resource operation completed with terminal provisioning state 'failed' Troubleshooting steps:…

Azure Backup
Azure Backup

An Azure backup service that provides built-in management at scale.

1,763 questions
asked 2026-05-19T08:40:33.4233333+00:00
TwickyBrain 0 Reputation points
answered 2026-05-22T23:03:24.5+00:00
Bharath Y P 9,465 Reputation points Microsoft External Staff Moderator
1 answer

PLEASE help I’m logged out of my account

I had to move to my grandparents house very sporadically, I left not only my phone but everything else in my room but some of my clothes and Xbox. My account has been my Microsoft account since I was 8 so it’s linked to my moms Gmail (who I’m not in…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-05-22T23:00:37.43+00:00
Max Cook 0 Reputation points
answered 2026-05-22T23:00:49.2166667+00:00

AI answer

2 answers

Outlook issue

We are currently facing an issue with Microsoft Outlook. Inbox emails are appearing in Conversation History, and emails are not being delivered to the respective recipients. The system is showing delivery failures, and in some cases, emails are…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-05-21T19:11:04.45+00:00
Admin Maverick Law 0 Reputation points
commented 2026-05-22T23:00:38.41+00:00
Chris Duong 9,085 Reputation points Microsoft External Staff Moderator
2 answers

Installing Teams Infinite Loop

Hi, When I am installing teams and trying to log into my business account on desktop it goes into a loop. It then crashes after about 10 second. Every time I try it I get the same result. I have uninstalled and reinstalled, with restarts, also…

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in
asked 2026-05-14T14:59:08.3133333+00:00
Cathal Moss 0 Reputation points
commented 2026-05-22T23:00:31.7433333+00:00
Chris Duong 9,085 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Office 365 Excel, resolve #N/A error on an XLOOKUP formula

The zip code is [Moderator note: Personal information removed] on the sales order form. I'm using the following formula to shorten the zip code to 5 digits and lookup the corresponding zipcode for the sales tax…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-22T13:32:07.2766667+00:00
Tom Hasler 20 Reputation points
commented 2026-05-22T22:57:51.3+00:00
Ashish Mathur 101.9K Reputation points Volunteer Moderator
2 answers

help on redeeming rewards

ticket already created and is 7103213484 keeps saying error processing order try again later

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

7,445 questions
asked 2026-05-22T22:12:55.1+00:00
jeff w 0 Reputation points
answered 2026-05-22T22:57:25.3033333+00:00
Darhyl Amizola 43,355 Reputation points Independent Advisor
6 answers

Blank windows 11 login screen

After windows update, widow’s login boxes are disappeared. I tried your website fixing methods and none of them works for me. I can’t login to my laptop now.

Windows for home | Windows 11 | Windows update
asked 2026-05-21T18:56:27.6566667+00:00
Lucy Liu 0 Reputation points
answered 2026-05-22T22:55:01.09+00:00
Estrella721 39,200 Reputation points Independent Advisor