Microsoft Edge - Dev browser: no longer plays Amazon Prime Videos

Anonymous
2024-11-26T17:19:24+00:00

I use this browser as my daily driver. Unfortunately, it no longer works when trying to watch Amazon Prime Video through this browser. I've moved to Firefox for playing videos on Amazon's site instead.

The problem is that there is no picture - you either get a spinning circle (loading symbol) and a black background, or you get audio and no picture, just a black background.

All software is up to date. I'm not sure why this started happening. Seems to be an issue with any version of Edge i've tried.

Microsoft Edge | Audio and video playback | Windows 11

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  1. Anonymous
    2024-11-27T13:07:21+00:00

    This all stems from Windows 11 Home 24H2 update build 26100.2454. My laptop with 23H2 works just fine. Had NO problem until I updated on my desktop computer to 24H2. Every streaming service says this browser can NOT play video. Thought it might be just Edge, but it makes no difference what browser I use the results are the same. Microsoft just doesn't want to admit they screwed up again.

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  2. Anonymous
    2024-12-02T17:36:44+00:00

    Tried this and a whole lot of other things but nothing works. This is my desktop computer which changed to 24H2. My laptop still has 23H2 and it works fine. I don't use apps or add-ons. Thanks for trying to help.

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  3. Anonymous
    2024-12-02T16:11:38+00:00

    I can say this, I was having the same issue and disabling graphics acceleration worked.

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  4. Anonymous
    2024-11-27T08:33:34+00:00

    Hello, AB1234ougljgjhg

    Welcome to the Microsoft community.

    Thank you for your feedback. I understand that you are experiencing issues with Amazon Prime videos not playing in Microsoft Edge Dev browser. Here are some troubleshooting options:

    1. Update Widevine Content Decryption Module

    Make sure that the Widevine Content Decryption Module plugin is up-to-date as this plugin is crucial for streaming playback.

    Type edge://components/ in the address bar and press enter.

    Find Widevine Content Decryption Module and click “Check for updates”.

    1. Turning off hardware acceleration in Microsoft Edge can help solve some graphics rendering related problems, such as video playback issues. Here are the steps to do so:

    Open Microsoft Edge browser.

    Go to the Settings page

    Click the three-dot menu icon in the upper right corner (...) in the upper right corner.

    Select Settings from the drop-down menu.

    In the Settings menu on the left, select “System and Performance”.

    On the System and Performance page, find the option to “Use hardware acceleration (if available)”.

    Turn the switch off.

    1. Check Browser Extensions

    You can try using Privacy Mode to see if it works.

    1. Try to fix EDGE.

    You can go to Settings, Apps, Installed Apps and click Repair.

    5.You can go to Settings, Apps, Installed Apps and click Repair.

    At the Windows logon screen, hold down the Shift key while selecting “Power > Restart”.

    After restarting, > Restart > Startup Settings > “Advanced Options Troubleshooting”

    Select Secure mode with network.

    Try to open it in Safe Mode to see if there are any problems.

    1. Check DRM settings

    Make sure the browser's Digital Rights Management (DRM) settings are enabled.

    Open Edge browser and click on the three-dot menu icon in the top right corner.

    Select Settings > Privacy, Search & Services.

    In the “Media permissions” section, make sure “Allow websites to play protected content (recommended)” is enabled.

    1. Create a new local account.

    Search for CMD in the search bar, select Run as administrator, and enter the following commands: 

    net user USERNAME PASSWORD /add

    After the command runs successfully, enter the following command 

    net localgroup administrators USERNAME /add

    Note: USERNAME PASSWORD can be replaced by your desired account name and password, if you do not need a password, you can not fill in the PASSWORD.

    I look forward to your feedback, which will help me pinpoint your problem.

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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