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License Tom on Groupon: Microsoft partner or scam?

Anonymous
2025-02-18T05:12:57+00:00

I bought a Microsoft Office 2024 license using a Groupon that said it was being sold by a Microsoft partner. When I tried to redeem it, I was sent an email from License Tom, directing me to download Office from their site. I requested a refund, but both Groupon and License Tom refused even though I did not use the key. Groupon says the seller *says* they are a legitimate Microsoft partner and that's as far as they will look into it. They are taking the seller's word. Please confirm whether License Tom is a partner and whether this product key is legitimate. Thank you.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-04-23T21:27:57+00:00

    this is most definitely a scam, only because I've just been caught out by it. I bought the Groupon this afternoon as I had recently wiped my PC, and as such lost my old lifetime copy of MS Office that I bought off of TNW Deals. TNW Deals is no more, and so the first result in Google was the Groupon offer, and so I didn't think it was scammy at all...and I just thought the price was the usual mega discount stuff you find on Groupon.

    It felt a bit dodgy when I had to go through a weird process of mounting a vitual CD rom drive onto my PC in order to install the software, but I presumed it was because it might have been a CD key or somethign like that. The visuals that followed in the various windows were not quite the clarity I was expecting, and it felt like a photo of a photo type thing, and clearly weren't supplier produced icons and images. The software installed all okay though, and word opened all fine as well.

    Fast forward a few hours, and then I start seeing emails come in stating that my Microsoft account was just accessed in the USA on iOS on Safari. None of that was me of course. That has brought me here, and I am now responding to warn others before I go ahead an wipe my PC again in order to remove any and all malware that may have been installed by me at a root level or something like that, based on my actions of mounting a drive and installing whatever exe I installed that masked itself as MS Office 2024.

    Stay away from that Groupon and make sure you have 2FA on EVERYTHING!!!

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  1. Vincent Choy 10,745 Reputation points Volunteer Moderator
    2025-05-07T23:12:23+00:00

    I got this pic from a Groupon offer. It makes no sense.

    The Pro Plus license is the most expensive type of Office license. Not the cheapest.

    To post from Jamie, a while a volume license is "completely legit product key", it is ONLY licensed to the company that purchased it.

    It is more than likely a company admin is borrowing a unused license and earning some pocket money on the side. This is considered a pirated license.

    One other possibility is a school admin is selling a highly discounted student license on the side.

    For subscription based licenses like Microsoft365 the owner can easily withdraw the license and you are left hanging.

    Buyers beware.

    14 people found this answer helpful.
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  1. Anonymous
    2025-05-06T17:01:25+00:00

    I bought a Microsoft Office 2024 license using a Groupon that said it was being sold by a Microsoft partner. When I tried to redeem it, I was sent an email from License Tom, directing me to download Office from their site. I requested a refund, but both Groupon and License Tom refused even though I did not use the key. Groupon says the seller *says* they are a legitimate Microsoft partner and that's as far as they will look into it. They are taking the seller's word. Please confirm whether License Tom is a partner and whether this product key is legitimate. Thank you.

    So, I bought the same product key from Groupon and came across your post. I did some digging and even spoke with a Microsoft team member (Mohit) directly. I had them confirm the validity of the product key I purchased as well as it's source.

    Mohit stated that the product key I provided was part of a volume licensing purchase. for those who don't know, a volume key is a key used to run the same license on multiple devices. These type of licenses are used by companies to run multiple activations of the product. The original purchaser does not have access to anything related to your product, machine or files, it is essentially one license and many keys and everyone get their own license.

    He confirmed they are 100% legit product keys but if you have any concerns, you can share your license directly with the Microsoft volume support team.

    I hope that helps!

    6 people found this answer helpful.
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  2. Anonymous
    2025-02-19T10:21:16+00:00

    Seller sent this as proof: https://appsource.microsoft.com/en-US/marketplace/partner-dir/4a90100c-2e7f-4eed-900d-9501bb1cd83e/overview

    It looks like this may mean it just markets products through Microsoft. Microsoft did not confirm or deny, just responded with links to the company's generic online FAQs, which was a waste of time. Groupon marketing was deceptive so now I have to spend time fixing this.

    6 people found this answer helpful.
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  3. Anonymous
    2025-02-18T08:56:38+00:00

    Hi Bough Office 2024 on Groupon ,

    Thanks for visiting Microsoft Community.

    The following warning signs may indicate non-Microsoft authorized genuine software:

    • The software price is significantly lower than the price of the software in the Microsoft Store.
    • The computer or other device with the Windows operating system installed does not match the content and images described on the Microsoft website "How to Tell".
    • Software downloaded through file sharing applications, P2P networks, or via email, social networks, or unverified websites.
    • Product keys are sold separately from the licensed software to be activated.
    • The product packaging has been opened, or the software has been used.
    • The software still cannot be used after entering the product key.
    • The software cannot be activated.

    If you believe that you have likely encountered software piracy fraud, report it to Microsoft via this link:

    Best Regards,

    Jonathan Z - MSFT | Microsoft Community Support Specialist

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