Hi Sepjo319,
You can download in other two ways:
- Go to www.office.com, then Sign in with the account you associated with the Office, check whether you have Install Office button on the right corner of the page.
- Go to install Office from this page: Update history for Office for Mac - Office release notes | Microsoft Docs. The version 16.54 is the latest version.
After installing Office, you should sign in to activate Office for Mac. Reference: Activate Office for Mac (microsoft.com)
If you meet any issue when you activate Office, you can provide us information below for further investigation:
- The error message screenshot
- Where did you buy the product? From Microsoft Store or from any other third-party retailers?
Regards,
Rena