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Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-12-03T19:13:14+00:00

    I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

    The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

    The suggestions made here did not work. 

    I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

    "Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

    1. Find 'Devices and Printers' and double-click it.
    2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
    3. Right-click the icon and select 'Properties'.
    4. Select the 'Services' tab at the top.
    5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
    6. Click OK.

    The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

    For me is working fine after I made this change. Hope you find a solution.

    500 people found this answer helpful.
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  1. Anonymous
    2020-11-28T00:53:45+00:00

    Hi MihirThakar1 -

    I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

    Have you tried to update your bluetooth driver? If not, let's try to update your bluetooth driver or roll-back the driver. Follow the methods below and check if any of the resolves fixes the issue.

    Method 1: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Bluetooth
    3. Right-click on the driver and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 2: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Bluetooth
    3. Right-click on the driver and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 3: Perform SFC Scan and Repair Windows Image

    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

    1. Open command prompt with administrator access
    2. Type each command below and wait until scan is completed.

    * sfc /scannow

    * DISM /Online /Cleanup-Image /CheckHealth

    * DISM /Online /Cleanup-Image /ScanHealth

    * DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

    Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    1. Close the command prompt.

    Feel free to reach us back if you need further assistance.

    Hope this help. Have a good day.

    Thank you.

    Jerico T.

    Independent Advisor

    11 people found this answer helpful.
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  2. Anonymous
    2020-12-06T17:36:58+00:00

    Bro even I'm facing the exact same issue and none these troubleshoot methods have been working with what microsoft is saying

    64 people found this answer helpful.
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  3. Anonymous
    2021-01-04T21:25:56+00:00

    I'm running a Dell XPS13, and have been having this same problem for months - about one second on, one second off. I've tried everything listed here - updating, reinstalling, and even rolling back drivers, running the command prompt scan checks, and ensured that any audio enhancements are disabled (including Dell Audio). The BT headset/headphones have good connection. Also, this problem persists across all BT audio devices. No problem with wired devices. 

    After many hours spent searching for info, and trying different suggested solutions, I'm at my wits end.

    42 people found this answer helpful.
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  4. Anonymous
    2021-01-12T11:59:10+00:00

    Same issue, Dell XPS laptop, after windows 10 20H2 update. I need to teach online, but can't use a headphone anymore. Terrible.

    15 people found this answer helpful.
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