regarding the stripe lines in camera app

Hi Satyanarayana-

I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

Kindly run a windows store apps troubleshooter on your settings.

Go to settings > update and security > troubleshoot > Get up and Running

Look for Windows Store apps > run troubleshooter.

Check if the camera will work properly.

Or, kindly reset your camera app and see if that will address the concern:

Go to settings > apps >under apps and feature look for camera.

Click on it and click advance options > scroll down and click reset.

Close settings and see if the camera is working.

Please do let me know what will happen. Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent Advisor

Hi Satyanarayana -

Thanks for the response and I do apologize if the method did not resolve the issue.

Is this an internal camera?

Are there any recent changes made on the computer before the issue started?

Since the issue appears on any application that uses the camera on your computer, kindly try to create a new user profile and check if the same issue appears on the new user. This will also help determine if the issue is profile specific.

To create new user profile, please follow the steps below

1. Open the Settings by pressing the Windows Key + I
2. Click on Accounts
3. In the left pane menu, click on Family & Other Users
4. Under other users, click on add someone else on this PC
5. By default, it will going to ask you to sign in using a Microsoft account, click on the link below which says I don't have this person's sign in information
6. Click on Add a user without Microsoft account
7. Fill out a username and click next until completion.

Sign out to the current user and sign in on the new user profile.

Check if everything works fine on the new user.

If the above method did not work, some changes on the computer might have triggered the issue on your computer. Please do identify the exact brand and model of your computer and use it to manually download an updated camera driver from the manufacturers website.

You can verify the exact brand and model by following the steps below

Press windows key + r

Type MSINFO32 and press enter

System Properties will pop-up, locate and take note of "System Brand" and "System Model"

Visit the manufacturers website and search for an updated driver for camera

Download and install it on your computer

Restart and check if the same issue appears

Regards,

Kevin B.

Hi Satyanarayana-

Thank you for keeping me posted and i do apologize it didn't work. Lets try to uninstall and re install your camera app.

To delete/uninstall the Camera App follow the steps below:

Press Windows Key + R

Key in PowerShell and hit Enter.

Right click on the PowerShell icon on the taskbar and select Run as Administrator.

Now paste the following command in the Administrator: Windows PowerShell window and press Enter key:

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage

Hit enter and wait for the process to finish.

Close the powershell and install the camera app again using Windows Store.

Check if the issue persist.

If yes, try to update the camera driver on your device manager.

In the search box on the taskbar, enter device manager, then select Device Manager.

On the device manager look for imaging device.

Expand that option and look for your camera driver.

Right click and update driver

Click automatically search for updated driver software.

Wait for the process and restart your computer.

Please do let me know what will happen. Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent Advisor

No the same thing is persisting.

The problem is when i turn on my pc and open the camera i am not getting any of those lines but once after 5seconds lines are interacting in between.