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Calendar Icon not showing in Teams

Anonymous
2021-06-14T11:50:25+00:00

Hi

The company I am looking after has Teams installed, but the Calendar Icon is not in the Desktop App. I have tried looking at the policies on Teams Admin, but all looks fine. I have also tried a fresh install of Office and Teams, but get the same result. As soon as I login with one of the domain accounts and sync the icon is not there. If I login to the web base of teams on (https://teams.microsoft.com/), I get the same result, no Calendar Icon. They can also not use the Teams meeting icon in Outlook. You can click on the Teams meeting, but then when you want to change the description of the meeting, it brings up an error saying that it cannot connect to the server now.

Some background on the local setup of the client. They had a local Exchange box and Teams was working fine. We moved them over to a offsite imap server last month because the Small Business Server they were running on is EOL. The problems started after that.

Please can you assist?

Regards

Pieter

Microsoft Teams | Microsoft Teams for business | Calendar | Other

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  1. Anonymous
    2021-06-14T12:22:09+00:00

    screenshot 2

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  2. Anonymous
    2021-06-14T12:21:52+00:00

    Hi Pieter,

    I'm Nik, an independent advisor here to assist you with this.

    To narrow down the issue, we'd need to look in the Office/Teams Admin center and ensure that these settings are in place:

    1. Enable the Calendar APP for your account in the Teams Admin Center https://admin.teams.microsoft.com/dashboard > Users > find and click your account > Policies > APP setup policy to check if your account is using the default Global policy:

    Refer screenshot

    1. Enable Exchange online licence for each user, it would be a good practice to enable it for your tenant default.

    https://docs.microsoft.com/en-us/microsoft-365/...

    1. If the Exchange Online license is enabled there, admin then go to Teams Admin center > Teams apps > Setup policies > check if the Calendar app is pinned under Pinned apps section. If not, click Add apps button, then search it and then add it for this tenant.

    *Please note that any change to policy and licence take up to 24 hours to reflect in the tenant, so give Team service sometime before you check to users.

    Some more information: https://www.youtube.com/watch?v=xaGoOl5heXY

    Disclaimer:

    Note: Link shared in this conversation is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Regards

    Nik

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  3. Anonymous
    2021-06-14T13:09:21+00:00

    Hi Nik

    No. Didn't make any policy changes. Just went through the settings to confirm all is as should be?

    Does the client have to have Exchange, be it Local Exchange or Microsoft 365 to be able to use Teams and the Calendar in Teams?

    Regards

    Pieter

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  4. Anonymous
    2021-06-14T12:57:33+00:00

    Hi Pieter,

    Thanks for your reply.

    Have you made any of the policy changes recently? If so, it may take up to 24 hours to reflect.

    Regards

    Nik

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  5. Anonymous
    2021-06-14T12:54:55+00:00

    Hi Nik

    Have checked the App Setup Policy and it is set to Global(Default) policy.

    The client does not have an Exchange online license for each user.

    Calendar is under pinned apps.

    Regards

    Pieter

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