This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
So I have a brand new computer (1 week) I just built with an asus rog z790 maximus hero running Windows 11. I started noticing that the internet will just go out occasionally and I can not get back without a reboot, I have it wired to my 2.5g switch which is working fine as nothing else goes offline. When this happens I have tried resetting my "Intel(R) Ethernet Controller I226-V" adapter which just freezes, enable/disable doesn't work, uninstall doesn't work, updating drivers doesn't work. After it goes out I thought I'd try the Wifi which also doesn't work, it just sticks on "identifying" and is also unable to disable/enable. All drivers are the newest available, and motherboard BIOS is as well.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The internet is fine for all other devices on the network and switching ports or plugging directly into the router does not prevent the issue but, the switch it connected to the router which is connected to the cable modem.
All drivers are installed;
Nothing stood out to me but here is the system event log: https://1drv.ms/u/s!AoR0MFOzLlEolich3ObpLF8E1WgM?e=2OhJMb
Could you go a little deeper regarding your network setup? How does the internet come in and where is the WAN port?
Upstream of the switch is what?
When you get drivers from the ASUS site, make sure and expand out each section to see if there are additional drivers you might need.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Please check system journal (Event Viewer) for possible errors at these moments. DistributedCOM errors should be ignored.
Or save system journal to evtx file and share it to OneDrive for analysis.
I have already uninstalled and installed ALL drivers from the ASUS support site, including the network drivers.
Hi,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.
Please reinstall all network drivers from ASUS support site. Newest driver does not mean best unfortunately. Best drivers often are the drivers from motherboard manufacturer's site.
