Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi David,
Are you using SMTP client submission in this article?
Since you can telnet to: smtp.office365.com 587 and smtp.office365.com 25, your Office 365 SMTP service is ok. Please make sure that you have met the following requirements:
1.Authentication: You must be able to configure a user name and password to send email on the device.
2.Mailbox: You must have a licensed Office 365 mailbox to send email from.
3.Transport Layer Security (TLS): Your device must be able to use TLS version 1.0 and above.
4.Port: Port 587 (recommended) or port 25 is required and must be unblocked on your network. Some network firewalls or ISPs block ports—especially port 25.
If you have met all the requirements but it still doesn’t work, the issue might be related to CDO. You may need to contact CDO to check if it supports Office 365 SMTP client submission.
If SMTP client submission is not supported, you can also try SMTP relay in this article to see if it works.
Regards,
Monique