Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!
May I ask what is the make and model of your Laptop, or your Desktop's motherboard?
Press Windows + R to open the Run dialog.
Type msinfo32 and press Enter. This opens the System Information window.
In the System Summary section, look for the following:
System Summary: View general information such as the operating system version, processor details, and installed memory (RAM)..
BaseBoard Manufacturer: This is your motherboard's manufacturer.
BaseBoard Product: This is your motherboard's model number.
Kind Regards,
Charity
Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.