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Windows 10 Update 1803 Gets Stuck at 43%

Anonymous
2018-05-16T05:17:47+00:00

I got a brand new computer running Windows 10 last Friday. I long delayed leaving my much beloved Windows 7, and now I know why.

Every time my computer tries to update my OS to 1803, my computer hangs.

It will download the update, install it, reboot, update to 27% and restart, then go almost immediately from 30% to 43%...and stall. For hours. The other night I went to sleep and woke up the next morning and it was still at 43%. I've tried manually doing it; I have no extraneous peripherals plugged in (just my printer). I turned off Windows Defender anti-virus. Nothing works.

This is absurd.

Are there any solutions?

Windows for home | Windows 10 | Windows update

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  1. Sumit 42,911 Reputation points Volunteer Moderator
    2018-05-16T05:19:36+00:00

    Two questions:

    1. What is the make and model?
    2. Does the PC have Intel SSD or Toshiba SSD?
    4 people found this answer helpful.
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  2. Anonymous
    2018-05-16T05:23:28+00:00

    Custom built ASUS-based system from CyberpowerPC.

    It has an SSD, but it's a Samsung.

    System Information

          Time of this report: 5/16/2018, 01:20:37

                 Machine name: SAL

                   Machine Id: {A682C30F-5ECC-4B53-8CB6-2194E19971FC}

             Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                     Language: English (Regional Setting: English)

          System Manufacturer: System manufacturer

                 System Model: System Product Name

                         BIOS: 0702

                    Processor: Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz (16 CPUs), ~3.6GHz

                       Memory: 32768MB RAM

          Available OS Memory: 32438MB RAM

                    Page File: 5502MB used, 31799MB available

                  Windows Dir: C:\Windows

              DirectX Version: DirectX 12

          DX Setup Parameters: Not found

             User DPI Setting: 144 DPI (150 percent)

           System DPI Setting: 144 DPI (150 percent)

              DWM DPI Scaling: UnKnown

                     Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

               DxDiag Version: 10.00.16299.0015 64bit Unicode

        Drive: C:

     Free Space: 413.5 GB

    Total Space: 953.3 GB

    File System: NTFS

          Model: Samsung SSD 860 EVO 1TB

          Drive: F:

     Free Space: 281.1 GB

    Total Space: 476.9 GB

    File System: NTFS

          Model: TOSHIBA DT01ACA050

          Drive: G:

     Free Space: 0.1 GB

    Total Space: 0.1 GB

    File System: NTFS

          Model: ST2000DX001-1CM164

          Drive: I:

          Model: ST2000DX001-1CM164

          Drive: J:

     Free Space: 651.0 GB

    Total Space: 651.3 GB

    File System: NTFS

          Model: ST2000DX001-1CM164

          Drive: H:

          Model: HL-DT-ST BD-RE  WH14NS40

         Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.16299.0015 (English), 9/29/2017 09:41:02, 159744 bytes

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  3. Sumit 42,911 Reputation points Volunteer Moderator
    2018-05-16T05:25:18+00:00

    Would like to look at Rollback logs.

    Share Setuperr.log and Setupact.log named from

    C:$Windows.~BT\Sources\Rollback\

    and

    C:$Windows.~BT\Sources\Panther

    You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

    Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.

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  4. Anonymous
    2018-05-16T05:35:58+00:00

    Little confused on that one, but I'll try it in the morning. It's 1.35 a.m. and don't have the mental stamina to go looking for files I don't know right now.

    Will send tomorrow a.m., thanks for your help when you get a moment.

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  5. Sumit 42,911 Reputation points Volunteer Moderator
    2018-05-16T05:53:25+00:00

    No Problems. I am subscribed to the thread.

    Going to sleep now is what I would recommend too :)

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