bad network quality in ms teams

Anonymous
2020-11-10T01:42:32+00:00

when i am in a meeting there always shows a bad network quality even though i am having a good wireless connection , i was not facing this issue with my previous laptop, so i think there is some setting problem might be with this laptop. please help me with this.. i have tried every possible way of fixing it but was unsuccessfu.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2020-11-10T05:41:09+00:00

Hi 188_RITIK LATH,

Thank you for choosing Microsoft forum.

Regarding your concern, would you please consider checking the following aspects.

  1. Try to sign in Teams web app via your current device to check if the network quality is good.
  2. Go to Task Manager to check the utilization of CPU and Memory to further determine if the bad network is related with device. If the utilization of CPU and Memory is high, it might influence your network. If it's not, check if your device meets Hardware requirements for Microsoft Teams. If your device doesn't meet the hardware requirements, consider switching to another device to see if the issue persists.
  3. You can also try to Ping some public IP address via Command Prompt during the time when you're in a Teams call to verify your Internet access quality. 
  4. Apart from that "there always shows a bad network quality in a meeting", what's your exact experience for the network in Teams?
  5. Clear Teams cache if necessary.

For Windows:

  1. Go to System (C:) > Users > Your name > AppData > Roaming > Microsoft > Teams. Please clear content in the following folders.

  %appdata%\Microsoft\teams\application cache\cache

  %appdata%\Microsoft\teams\blob_storage

  %appdata%\Microsoft\teams\Cache

  %appdata%\Microsoft\teams\databases

  %appdata%\Microsoft\teams\GPUcache

  %appdata%\Microsoft\teams\IndexedDB

  %appdata%\Microsoft\teams\Local Storage

  %appdata%\Microsoft\teams\tmp 

  1. Once completed, close Teams client and restart your computer. 

For Mac:

  1. Quit Microsoft Teams.
  2. Delete files in following folders.

“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

“~/Library/Application Support/Microsoft/Teams/blob_storage”

“~/Library/Application Support/Microsoft/Teams/Cache”

“~/Library/Application Support/Microsoft/Teams/databases”

“~/Library/Application Support/Microsoft/Teams/GPUCache”

“~/Library/Application Support/Microsoft/Teams/IndexedDB”

“~/Library/Application Support/Microsoft/Teams/Local Storage”

“~/Library/Application Support/Microsoft/Teams/tmp”

  1. Restart Microsoft Teams.

Hope this helps! Thank you.

For your reference:

Sincerely,

Qian

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  1. Anonymous
    2021-04-22T03:07:28+00:00

    Dear Qian

    I also have such similar issue while our users use TEAMs call which my user have experiencing intermittent distortion on the voice quality.

    I have checked that my network is fine but that the TEAMs call having network quality issue. Could I have some help from you

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  2. Anonymous
    2020-11-15T14:08:00+00:00

    Dear customer,

    Hope everything goes well with you.

    Regarding your concern, may I know if there is any update? Thank you!

    Sincerely,

    Qian

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