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Windows 10 Game application has stopped working

Anonymous
2015-08-27T12:14:39+00:00

Hello

       I bought a Gamer PC: "MSI 24GE" from the Microsoft store with two Origin games "Fifa 2015 & Battlefield 3", once they installed the "Game application has stopped working" message appears and I'have been forced to close the program.

 Does someone can help me solve this problem?

Thank you in advance.

Windows is full updated

Antivirus and firewalls disabled

Operating System: Windows 10 Pro 64-bit

      Processor: Intel (R) Core (TM) i7-4720HQ

      Memory: 16306MB RAM

      DirectX Version: 12

1st Graphics Card: Intel (R) HD Graphics 4600

      Display Memory: 10148 MB

      Dedicated Memory: 1995 MB

      Shared Memory: 8152 MB

2nd Graphics Card: NVIDIA GeForce GTX 960M

     Display Memory: 10148 MB

     Dedicated Memory: 1995 MB

     Shared Memory: 8152 MB

********************

Windows error log:

Windows Error Reporting:

WER0 +++ +++:

Error container 90572922747, Type 5

Event Name: WPNConnectionFailure

Answer: Not available

CAB ID: 0

Problem signature:

P1: Data Reconnect

P2: 8004acb1

P3: WNP

P4: Unknown

P5: Unknown

P6: Unknown

P7: 2

P8: 84

P9:

P10:

WER1 +++ +++:

Error Container 107482780222, type 1

Event Name: APPCRASH

Answer: Not available

CAB ID: 0

Problem signature:

P1: bf3.exe

P2: 1.6.0.0

P3: 511c9356

P4: d3d11.dll

P5: 10.0.10240.16384

P6: 559f3c11

P7: C0000005

P8: 000631cf

P9:

P10:

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-12-11T20:13:26+00:00

    I tried the SFC route. It said there were problems but they could be fixed. I ran the fixer utility and it too confirmed a problem but said it couldn't locate the files needed to fix the problem :(

    1 person found this answer helpful.
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  2. Anonymous
    2015-08-27T20:30:56+00:00

    Hello, 

    Thank you for writing your query in Microsoft Community. I would like to have some more understanding to the issue so that we can diagnose and work on the issue faster. Kindly provide me the following information:

    1. What is the make and model of your computer?
    2. What is the exact error message or error code?

    I would suggest you to perform the below steps and check if it helps.

    Method 1:

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    You can follow the steps in the following article:

    http://answers.microsoft.com/en-us/windows/wiki/windows\_other-system/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

    Method 2:

    I would also suggest you to perform a clean boot and check as there could be some third party conflict.

    A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

    You may follow the article mentioned to perform a clean boot.

    https://support.microsoft.com/kb/929135

    Note: Once you perform clean boot do refer to the section“How to reset the computer to start normally after clean boot troubleshooting”to boot the computer in normal mode.

    Method 3: Perform an online virus scan

    http://onecare.live.com/site/en-us/default.htm

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.

    1 person found this answer helpful.
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  3. Anonymous
    2015-12-11T14:39:35+00:00

    I have the exact same problem with a similar computer setup. Have you found any solution?

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  4. Anonymous
    2015-08-28T14:17:57+00:00

    thank for your response,

    It's All-in-One Gaming Computer 24GE 2QE with 2 Graphic Cards "Intel (R) HD Graphics 4600 & NVIDIA GeForce GTX 960M".

    After doing all that you asked, I have the same problem: "Battlefield 3 has stopped working, a problem that the program has stopped working properly, Windows will close the program tell you if solution is available".I generated a complete error log file from "Razer Cortex" you can find it from this link : diagnostic report .

    Thank you .

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