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Can't print from outlook

Anonymous
2019-08-16T14:13:01+00:00

Good morning,

I cannot print from Outlook.  I keep getting the message "Cannot print unless an item is selected.  Select an item and then try to print again."

I've tried shutting down and restarting my laptop.

I can print from Google, but not from Outlook.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2019-08-16T19:24:30+00:00

    Hi Joyce_973,

    According to the error message you provided, this behavior occurs because you may have a corrupted or missing Outlprnt file.

    Outlook stores its print settings in the Outlprnt file. If this file has become corrupted or is missing, you may not be able to print or change print settings in Outlook. To correct this situation, first restart Outlook. If the error persists, rebuild your Outlprnt file. To do this: 

    a) Click Start, point to Search, and then click for Files or Folders.

    b) In Search for files or folders named, type

    Outlprnt, and then click Search Now.

    c) Right-click the Outlprnt file, and then click Rename.

    d) Type a new name for the Outlprnt file, (such as Outlprnt.old), and then close Find.

    e) Restart Outlook, and then make any change to the print styles.

    Hope the above information will be helpful.

    Regards,

    Shawn

    316 people found this answer helpful.
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  1. Anonymous
    2019-11-13T08:58:45+00:00

    Great this Works for me - Outlprnt file is located here in Win10 : %userprofile%\AppData\Roaming\Microsoft\Outlook

    217 people found this answer helpful.
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  2. Anonymous
    2019-08-16T16:37:29+00:00

    Is this Office web access or Outlook desktop?

    5 people found this answer helpful.
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  3. Anonymous
    2019-08-20T05:17:38+00:00

    Hi Joyce_973  ,

    We have noticed that you have not replied to our last response. We would like to know if  you still need assistance, welcome to post back when you're free:)

    Sincerely,

    Shawn

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