SECURITY ISSUE IM MOVING OUT OF MICROSOFT!!

Question

SECURITY ISSUE IM MOVING OUT OF MICROSOFT!!

Anonymous

long story short someone hacked into my account somehow i go to account settings/security it doesnt show me that theres anyone logged into my account and the last successful sign in was a month ago when i logged in using my new phone yet someone trying to sign up using my info using my email even tryin to apply for credit cards using my business info and reading my emails thats how i knew someone was logged into my account my emails are already been rread when i woke up privacy.com code email has been read before i woke up uphold tried to reset m 2FA and read the email what i did was log out off everywhere and remove all devices from my account settings i even done a format for my computer and a fresh windows copy and somehow my emails are still being read so someone has access to my account and its not thro my computer or my phone i started to wonder if its an inside man..

i always had issues with the junk going to my inbox and now this.. im done with microsoft im out.

notes: i have a strong background about security stuff and im 101% sure im not hacked thro my pc or phone. i've done many different tests to see if theres any connection to anything suspicious or opened ports or anything of such and the only affected thing is my email

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5 answers

Answer 1

Dear Saeid Alyasenie

Welcome to Microsoft Community.

I'm sorry to hear about the security issues you're facing. This sounds very frustrating and worrying.

In the event of an account security issue, do not hesitate to report the issue to our Account Security Team and get further help with account protection.

First I recommend you contact our privacy team who can help you review your account privacy: Privacy support and requests

If you would like to further confirm your account security, you can contact our Account Security Team by following the steps below:

Open a site link - Contact - Microsoft Support
In the box below "Tell us your problem so we can get you the right help and support.", enter MSA, click "Get Help", and then click "Contact Support" below.
In this section, you need to register a personal Microsoft account

Note: You can only use a personal MSA to register, and the company account cannot display the correct content. If the account cannot be logged in, you can use another account or create a new account to execute;

Select "Other Products" in Products & Services, select "Manage account security" as a category, and click to confirm
You can select "Chat with support experts in web browser" to enter the chat window.

I hope these steps will help you protect your account and find a solution that works for you. If you have any additional questions or need further assistance, please feel free to ask. Stay safe! Thank you for your time and understanding.

Kind Regards,

Hardyjoe.J|Microsoft Community Support Specialist

Answer 2

Hello Saeid Alyasenie

Please don't get off topic. The community is not real-time online support, which means that the response is not immediate. Of course, our goal is to respond as quickly as possible to help users.

I must apologize for the delayed response from the community team, but I must state that I am just browsing some posts in the community that have not been responded to for a long time and trying to help everyone. You did not specify or prompt me to reply to you when you posted the thread, right? If I had seen your thread at that time, I promise I would have replied to you as soon as possible.

But because the community team does not have the relevant inspection authority for account information, I tried to direct you to the right department.

We are discussing issues related to how to help protect your account security. I also hope that you can communicate with me in a friendly manner in this regard. If it is confirmed that there is a problem with the steps I provided to you, I will definitely actively admit my mistakes and ask for your forgiveness, but I don’t want to suffer your anger from something that is not caused by me.

Stay calm and try the steps I gave you to contact the Account Privacy Team or the Account Security Team, that's all I can offer you.

If you need more help, feel free to contact me.

Hardyjoe.J|Microsoft Community Support Specialist

Answer 3

Anonymous

you replied to me message 10 days later that's how poor your service is

0 comments

Answer 4

Hello Saeid Alyasenie

Thanks for your reply, but did you misunderstand something?

I didn't provide you with any steps to make a phone call. The privacy team and account security team I provided you with currently need to be contacted via online chat. What are you calling?

If you have not contacted the relevant support personnel through my steps, please try the contact steps I provided first. Thank you for your understanding and support.

I wish you all the best.

Hardyjoe.J|Microsoft Community Support Specialist

Answer 5

"do not hesitate to report the issue to our Account Security Team and get further help with account protection."

right i tried to call how many times? if you cant have a customer service for fraud security issues you're not worth staying with.. im leaving at the end of my subscription period.