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Bluetooth headset connected but mic not working

Anonymous
2018-08-17T12:27:41+00:00

Hi there I connected my Bluetooth headset to my windows 10 pc, its shows when connected " voice and music connected". But every time i tried to use my mic the audio stops and mic works and same vice versa. I want to be able to speak and listen at the same time like we do on laptop.

Please help

thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Vijay A. Verma 104.7K Reputation points Volunteer Moderator
    2018-08-17T12:36:45+00:00

    Windows Key+I > Privacy > Microphone

    1. Set allow access to the Micrphone on this device
    2. Allow apps to access your microphone - Make it ON
    3. Choose which apps can access your Microphone - If needed make required to ON.

    If above doesn't work -

    Please try these options one by one and check after each option.

    1. Run Hardware & Devices / Audio Troubleshooters

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot >

    A. Click Hardware & Devices > Run the Troubleshooter

    B. Click Playing Audio > Run the Troubleshooter

    C. Recording Audio > Run the troubleshooter

    D. Speech > Run the troubleshooter

    1. Microphone is not disabled and is set as default

    Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

    1. Set up microphone

    Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

    1. Take actions related to Audio Driver

    Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below > Properties > Driver Tab >

    A. Roll Back - If Roll back driver is enabled, roll it back

    B. Uninstall - Uninstall Device and restart to reinstall it automatically

    C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

    (Source - https://support.microsoft.com/en-us/help/402699...)

    1. Check out other steps in HP Guide for Microphone Not Working

    https://support.hp.com/in-en/document/c03421813

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    106 people found this answer helpful.
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