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Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous
2011-03-03T22:12:20+00:00

Recently, I needed to restore my laptop to factory settings.  I have an HP Pavilion Model Number G-60.  I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive.  The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted.  I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click OK to restart the computer and then restart the installation".  Doing this only keeps repeating the error message.  I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work.  Can you think of anything else that I can try to get this working?   Honestly, I am very frustrated with this.  I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless.  I would appreciate any help you can give me.  Thanks,  Dave

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  1. Anonymous
    2011-04-12T18:53:35+00:00

    1)      On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

    2)       In  the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

            In the Registry Editor..

                    Browse to....

            HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

    Then close the registry editor and then also close the black window.

          Then click on OK for the error and the computer will restart and the installation may complete.  just try it and let me know if it worked.

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  1. Anonymous
    2011-03-03T23:03:31+00:00

    Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

    Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

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  1. Anonymous
    2011-04-12T18:04:41+00:00

    If you do a simple search on the internet, this issue is very prevalent. Although I agree that support should be done with HP, this is clearly a Microsoft issue and should be addressed by Microsoft, not by telling the customer to go take a hike.

    Microsoft - we need help here. Please advice.

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  2. Anonymous
    2011-04-12T20:35:37+00:00

    Andreas_utah

    HP is the OEM. Under terms of the contract the OEM must supply all support. None of us here know what is on the OEM disks. It is possible that the OEM disks are defective or have special restore instructions.

    This is not Microsoft. This is a user to user forum provided by Microsoft.

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  3. Anonymous
    2011-04-15T21:05:25+00:00

    Wow! Thank you so much for the troubleshooting steps... I just both a new Asus netbook, brandnew and when it was trying to do the setup the power got interrupted and I started getting that error... it just keeps rebooting and getting the same error all over again. I was already thinking to return the netbook to the store but I was hopeful to give it a shot and try troubleshooting. And it just so great that I found this forum and got the right troubleshooting steps. And it really did work! Thanks a lot... You save me a lot of time and money...

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