The request failed due to a fatal device hardware error

Hi BDesco,

Welcome to post in Microsoft Community. I'm Mosken, let me help you figure it out.

According to your description, I knew that your SSD has a fatal error while connecting to the computer through the hard drive enclosure. Is that right?

First have you tried connecting the SSD to the original computer again after this error (installed on the drive, not via USB) and see if you can boot again. Because according to the error message, it cannot be ruled out that the hardware problem is the hard disk itself.

Then have you tried using a different port when connecting with the enclosure, or connecting to a different computer.

Then please confirm in Device Manager that the SSD is correctly recognized as a disk drive and that there is no yellow exclamation mark on the device's icon (because this means the device is not correctly recognized or there is a problem with the driver).

Then try the command below to view the status information of the disk. Please run Power Shell as an administrator ("Win" logo key + "Q", enter "Power Shell ", select "Run as administrator"), and enter the following command.

Get-PhysicalDisk

The above steps are provided based on the information I have learned so far, I wish that will be helpful to you. If your problem still cannot be solved by these steps, you could tell me the specific situation in the next reply. I will continue to assist you in solving the problem.

Best Regards, Mosken- MSFT | Microsoft Community Support Specialist

Hi Mosken,

thank you for your quick reply which is very to the point.

That is a pleasure.

I will answer your questions.

According to your description, I knew that your SSD has a fatal error while connecting to the computer through the hard drive enclosure. Is that right?

I don't know. I only have this error message I receive (see title) this would suggest a hardware problem, but it would not be the first hardware error message that is triggered by a software error.

First have you tried connecting the SSD to the original computer again after this error (installed on the drive, not via USB) and see if you can boot again. Because according to the error message, it cannot be ruled out that the hardware problem is the hard disk itself.

Yes I have and as an internal disk I have no errors.

Then have you tried using a different port when connecting with the enclosure, or connecting to a different computer.

Different port yes. Different computer: yes. Even my Android phone.

Then please confirm in Device Manager that the SSD is correctly recognized as a disk drive and that there is no yellow exclamation mark on the device's icon (because this means the device is not correctly recognized or there is a problem with the driver).

in the device manager under 'Disk Drives' the USB SSD drive is correctly displayed. No yellow exclamation mark.

Then try the command below to view the status information of the disk. Please run Power Shell as an administrator ("Win" logo key + "Q", enter "Power Shell ", select "Run as administrator"), and enter the following command.

Get-PhysicalDisk

With this command only the Disk 0, the internal disk of my laptop is listed. Not the problematic SSD USB external Drive (Disk 1).

Thank you for your help.

Bart

I think it may be related to the partitions on the disk. If its one partition and its the kind that Windows likes then it should show up. Windows doesn't tend to like a lot and it may also treat external differently than internal drives as it expresses a difference.

I would fully expect that formatting the drive (which will lose everything on it) to NTFS while internal or from booting into gparted bootable usb and formatting it there which would also show if its a Windows distaste for it as well or maybe even the usb enclosure if it shows up without doing anything else and also should work if its not the enclosure or compatibility of.

If its SATA then I wouldn't expect it to be incompatible with the enclosure so that leaves a coincidence or the format type or partitioning of the drive. There's not really anything else. USB is backward compatible, if the enclosure is powered or not could in theory do something, etc. Variable between drives but probably shouldn't between drives of the same type, etc. Variations just get into all kinds of silly things. The main and biggest thing will be how the drive is setup.

Hi dashdotdot

"I would fully expect that formatting the drive (which will lose everything on it) to NTFS while internal" I haven't tried that, yet.

"from booting into gparted bootable usb and formatting it there" Sorry to say but this is a rabbit hole. With gparted on SUB my HP objected: "selected boot image did not authenticate". Googled for the reason. HP Bios has a security check. I disabled that. Laptop would no longer start. After some time it did. Then I got to boot Gparted but it acted up on me. I'm leaving some steps out and some steps that followed ... I'm not convinced of gparted. I could not get it to work.

I was difficult to make anything of the rest of your message. I'm sorry to say. Maybe some interpunction would help I think.

Thanks.

Hi BDesco,

From your reply I can confirm the following information:

1. Installed on the original device can be started again, no error, perfect
2. When connected to the current computer through an external hard drive enclosure, it is correctly recognized in the device manager
3. Power shell command does not list the SSD

What I'm not sure about: does it work when you connect it to another computer or phone as an external hard drive, or is there a different tip?

Then, in the original system in the SSD, whether Bitlocker encryption or file system encryption is enabled(as shown in the figure below).

If Bitlocker encryption is enabled, there is a lock symbol in the disk icon.

file system encryption

And what was the version and filesystem format of the original system? Usually Windows system supports NTFS, FAT 32, FAT 16, exFAT, REFS and other file system formats. You can right-click the system partition > Properties > General tab while booting from that SSD and see the type of file system.

Can you take a screenshot of the disk management page when the SSD is connected to the computer as an external disk, and only send the relevant information to me in the next reply, so as to solve the problem faster and better.

Or you can install the SSD into the computer, boot from the original system, try to backup the data you need or the entire disk, then unmount it, then connect it to the new system as an external hard drive, then try to format/initial the disk.

Best Regards,

Mosken- MSFT | Microsoft Community Support Specialist