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Authentication Constantly Required on OneNote iOS After Turning on Two-Step Verficiation

Anonymous
2017-11-06T04:51:05+00:00

After opening, app constantly prompts me to "Tap to Enter Your Password". I've logged in using (1) password and then approving it in the authetincator app, and (2) directly throught the link "Use the Microsoft Authenticator App instead". Both methods work and I do login. Problem is that it does not stick. Moments later, once I reopen the app, it asks me enter the password again in order to sync. I have also tried "Creating a New App Password", on the tw-step verficiation security settings of Microsoft's website, but the auto generated password does not work on the OneNote app.

-George

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-06T07:13:22+00:00

    Hi George,

    Based on your description, you are asked to sign in any time you open the OneNote app in your iPad or iPhone. I would like to suggest you check if you are in the same situation in this article: Repeated sign-in prompts in OneNote for Mac, iPhone, and iPad

    Besides, to better understand your situation and help you, please provide the information below:

    1. Version of system for your device.
    2. Version of the OneNote app in your device.
    3. Related screenshots about what you encountered or any error message.

    Regards,

    Yoga

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  2. Anonymous
    2017-11-06T14:27:18+00:00

    Hi,

    I started experiencing this problem only after I turned on two-step verification.

    • Version of the OneNote iPhone app is 16.6
    • Version of the iOs is 11.0.3

    Regards,

    GK

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  3. Anonymous
    2017-11-07T06:25:44+00:00

    Hi GK,

    Thanks for your reply.

    Based on my test, it works well from my side.

    I would like to suggest you confirm the following for further investigation:

    1. Follow steps in the article I provided above to try solving the issue.
    2. Does the issue occur to other Office apps on your iPhone?
    3. Provide related screenshots about what you encountered or any error message.

    Regards,

    Yoga

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  4. Anonymous
    2017-11-08T07:35:27+00:00

    Hi GK,

    Please provide the information above when you are free.

    Regards,

    Yoga

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