Windows Hello "This option is currently unavailable"

If you are referring to the remove option by going to settings > accounts > sign-in options, as you can see in the image I posted the option to do that is grayed out so I cannot do that. If you are referring to another method, could you please elaborate?

Alright, please try the following method:

Open gpedit.msc

Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business

Select Use Windows Hello for Business

Select the disable option

Click Apply

Click OK

ArifAhmed2,

I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. I also can't add any other Windows Hello logins. Additionally, the gpedit.msc option you have listed is only available for business accounts, which mine is not. Is there another way to fix the issue?

Alright, please try the following method:

Open gpedit.msc

Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business

Select Use Windows Hello for Business

Select the disable option

Click Apply

Click OK

Hello, my Windows Hello facial recognition has recently stopped recognizing me after I changed glasses. I went into the settings to improve the recognition but the options to improve recognition or remove it are grayed out and it says that this option is currently unavailable and that "something went wrong, try again later." This is true for the options for the fingerprint scanner and PIN as well. The fingerprint scanner and PIN still work and the face scanner still tries to detect my face, it just doesn't recognize it. How do I resolve this issue? Thank you for any solutions.

Thank you for your response. I followed the answer from that thread based on what I found on my laptop (which is not a surface as it was in the other thread) but it did not resolve the issue for me.