Share via

Sound is not working after 1909 update

Anonymous
2019-11-20T18:14:20+00:00

Hello, the problem is there is an issue with sound after 1909 update.

When trying to play test sound there is an error "Can't play test sound" and there is no sound in apps like browser and so on, besides Adobe Premiere that works with ASIO driver and only Premiere playing sound.

When trying to downgrade an update version, saying that i need to delete another one (Administrator) account that was created while update (but i cant delete it and i've tried to turn it off, but it's not working for downgrade)

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2020-02-10T14:43:55+00:00

    Hi all,

    After several months without any solution on the "Audioservices not working" issue after the 1909 update and by trying all available solutions without success finally I found and fixed the problem (at least in my case)

    It was a wrong value on registry.

    To see if this is workign for you please follow bellow steps :

    1. Pres Windows button + R =>
    2. Type "regedit" and hit ok to open registry =>
    3. Go to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Audiosrv" =>
    4. Locate "ObjectName" =>
    5. Only if the value is "LocalSystem" then continue to next step =>
    6. Rightclick on "ObjectName" and select "Modify" =>
    7. Change Value Data: to "NT Authority\LocalService" and press OK =>
    8. Close Registry and restart =>
    9. Audio Services should work now.

    I hope that will solve the issue for some at least.

    BR. Yorgos

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments

Answer accepted by question author

  1. Anonymous
    2020-08-15T08:20:55+00:00

    Hello,

    Please try these suggestions:

    1. Run Playing Audio troubleshooter from Settings app > Update & security > Troubleshoot.
    2. Open Services snap-in by running services.msc command. Make sure Windows Audio and Windows Audio Endpoint Builder services are running and have their Startup type set to Automatic.
    3. Open Device Manager, expand Sound, video and game controllers, right click on your audio driver and select Uninstall driver. Then click Action > Scan for hardware changes. 
    4. In Device Manager, right click on your audio driver and select Update driver.
    5. If step 4 didn't worked, you can go to your device manufacturer's website and download latest audio drivers for your system model and install them.
    6. If it is less than 10 days for your upgrade to V1909, go to Settings app > Update & Security > Recovery > Go back to previous version of Windows 10 > click Get started. Follow on-screen instructions.

    Hope this helps!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments

19 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-11-30T22:06:35+00:00

    I had no sound after 1903 and 1909 updates. I now have sound after uninstalling Realtek through the Device Manager (Sound, video and game controllers) and restarting the computer. Realtek has been replaced automatically by "High Definition Audio Device" and is working fine. I don't know what the mechanics of this are. I'm just happy it worked for me.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2019-12-13T15:38:45+00:00

    No sound since August after 1903 update, all provided solutions in the list not working.

    That is serious if I have to pay for someone to fix the issue

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-12-03T09:02:20+00:00

    I had no sound after 1903 and 1909 updates. I now have sound after uninstalling Realtek through the Device Manager (Sound, video and game controllers) and restarting the computer. Realtek has been replaced automatically by "High Definition Audio Device" and is working fine. I don't know what the mechanics of this are. I'm just happy it worked for me.

    It is really strange. I updated to 1909 as soon as the update was published (11/13/2019). All was working fine until today. I booted my computer and I had no sound at all. I have an ASUS UX550VD laptop with realtek audio HD. 

    I tried to install a newer driver, I tried to put the official ASUS driver for my laptop, nothing worked. Even by uninstalling the driver from add/remove software and block automatic driver installation, Windows reinstalled each time the Realtek driver with Windows Update.

    The only solution is to force Windows to use the generic High Definition Audio Device from device management console.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments