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Spotify app makes system restore fail

Anonymous
2017-11-18T21:02:23+00:00

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-18T21:43:43+00:00

    Instead of downloading from the Windows Store, what if you download and install from the Spotify web page?

    https://www.spotify.com/int/download/windows/

    I had a similar issue when the Slack client first showed up on the Store.

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  2. Anonymous
    2017-11-20T21:20:02+00:00

    OK, I'll give it a try.

    But the app in the store definitely needs some fixing to avoid this system restore failure!

    Kind regards

    Stijn

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  3. Anonymous
    2017-11-20T22:19:06+00:00

    I agree, you should send feedback to the Windows Engineering team about it - press Windows key + F to open the Feedback app.

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  4. Anonymous
    2017-12-21T04:46:00+00:00

    I have the exact same problem when going through system restore, even though i've already uninstall it

    2 people found this answer helpful.
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  5. Anonymous
    2017-12-22T04:04:29+00:00

    Hi Apple,

    You may experience this issue when going through system restore if there were corrupted or broken system files that triggered a system conflict. To isolate your concern, we'd like to ask the following:

    • Have you made any changes prior to experiencing the issue?
    • What troubleshooting steps have you tried so far?

    In the meantime, we recommend performing a clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This will help to eliminate software conflicts that occur when you install a program. To do this, you can perform the steps posted on this link. In the clean boot environment, check if you'll still experience your concern.

    Note: Please go through the section: Reset the computer to start normally after clean boot troubleshooting to boot the computer in normal startup after fixing the issue.

    For any results, just send us a reply.

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