Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.
Which Windows version are you running - 1809, 1903 or 1909?
I suspect the program is too old to run on Windows 10.
You can try fully removing it via Revo:
Try Revo uninstaller free:
https://www.revouninstaller.com/revo_uninstalle...
The uninstaller will run the program’s own uninstaller then allow the user to run a ‘scan for leftovers’, if the uninstall fails you can still scan for leftovers which will then be akin to a forced uninstall & will remove the program.
Then downloading a fresh version: https://www.microsoft.com/en-US/download/detail...
And run the setup using compatibility mode - right click>compatibility tab>run as Windows 7.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.