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PlayReady Update unable to complete

Anonymous
2010-09-25T19:44:49+00:00

I've tried to uninstall PlayReady and Silverlight and reinstall both but I still get this error. I've also deleted the file at %programdata%/microsoft/playready with no luck also. Is there any fix for this?

Windows for home | Previous Windows versions | Apps

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Anonymous
2010-09-26T07:58:12+00:00

Hey Malinax,

The following suggestion may be worth looking at. Note that you will have to run through the media center setup again to fix this issue.

**Important:**This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the windows help article below.

Back up the registry

http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

Steps to follow:

a.    Uninstall PlayReady from the 'Programs and Features' Refer: Uninstall or change a program

b.    Turn off Windows Media Center. See:  Turn Windows features on or off

c.    Enable the explorer to show hidden files and folders. Read: Show hidden files.

d.    Go to C:\ProgramData\Microsoft\ and delete eHome and PlayReady folders.

e.    Go to C:\ProgramData\Microsoft\Windows\DRM and delete all files and folders underneath (don't delete the DRM directory itself)

f.     Open the registry with elevated privileges. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt and then point to “Run as administrator”. In the command prompt that opens, type regedit.exe.

g.    Go to HKLM\Software\Microsoft and delete the DRM  key.

h.    Restart the computer.

i.     Reinstall Windows Media Player from “Programs and Features”. Refer:  Turn Windows features on or off. This should also regenerate the DRM keys for your machine.

j.     Run Windows Media Center setup. See: Getting started with Windows Media Center

k.    Run the PlayReady install from inside Media Center. See: Set up a TV signal in Windows Media Center

That should be it.

For similar discussion on this issue, see: The PlayReady update was Incomplete. You will not be able to watch or record protected content until the is successsful. Anyone have this same problem and found a fix ?

Regards,

Shinmila H - Microsoft Support

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  1. Anonymous
    2010-09-25T20:00:43+00:00

    Which error message do you get?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  2. Anonymous
    2010-12-27T02:49:00+00:00

    I just followed the steps from above and i only had a hkey folder and not the HKLM, would that make any difference? I try to record again and it just stops the rec automatically w/o any error message, so its same result basically. any other ideas?

    steve

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  3. Anonymous
    2010-12-24T01:00:42+00:00

    Thank you for the detailed instructions, it helped me finally fix this issue.

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  4. Anonymous
    2010-11-05T21:49:25+00:00

    Shinmila -- 

    2 problems:

    I am unable to delete the eHome folder as a file or folder inside is being used by a program. I also do not have the ProgramData\Microsoft\Windows\DRM folder

    I do not have an HKLM folder in the registry.

    Any further suggestions?

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