Share via

Drag and drop stops working randomly

Anonymous
2020-11-22T17:01:50+00:00

Im on the latest version of Windows 10 and this has been happening for a long time now where randomly the drag and drop of files stops working. The only way I can get it to work again is to restart the computer. I've tried sfc /scannow, restarting explorer.exe, and a few other things I don't remember off the top of my head. Any ideas on what is causing this problem? It's really annoying having to close all of my stuff out and restart every time this happens.

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-11-22T17:04:30+00:00

    Hi and thanks for reaching out. My name is Bernard an Independent Advisor and a Windows fan like you. I'll be happy to help you out today.

    I actually experience the same issue as before, and by the troubleshooting steps provided below fixed my issue:

    Method 1. Clear cache of File explorer

    -Open Run Command ( Press Windows key + R)

    -Copy,paste then click ok the file path below:

    C:\Users%username%\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations

    Delete everything inside the AutomaticDestinations folder

    -Restart PC and check

    Method 2. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

    1. go to this link: https://www.microsoft.com/en-us/software-downlo...
    2. Select Download tool, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, it should fix the issue.

    Reference: https://www.microsoft.com/en-us/software-downlo...

    Note: if you receive error: “This Pc can’t be upgrade, follow the steps below”

    Method 1. Go to C:$WINDOWS.~BT\Sources\Panther then delete the file name compatscancache.dat

    Then try again or reboot the PC first then try again.

    You might not see the folder as it is hidden, make sure to show hidden files first.

    Let me know how does it goes and I hope that helps.

    Bernard

    Independent Advisor

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-11-22T17:19:15+00:00

    Thanks Bernard for the quick reply on this, I've been trying to get this fixed for months but haven't gotten replies so I appreciate it. Will definitely try out these methods and see if they work.

    0 comments
  3. Anonymous
    2020-11-22T17:21:01+00:00

    Hi thanks for replying and I hope that works :)

    0 comments