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Windows explorer crash on copy and paste in Win7

Anonymous
2016-05-27T10:44:42+00:00

Windows explorer stops working when I copy and paste any file. This has just started happening today.  Cut and paste works.

This is the detailed report

Source

Windows Explorer

Summary

Stopped working

Date

‎27/‎05/‎2016 10:15

Status

Report sent

Description

Faulting Application Path:    C:\Windows\explorer.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Explorer.EXE

Application Version:    6.1.7601.23418

Application Timestamp:    570898dc

Fault Module Name:    psdprotect.dll

Fault Module Version:    3.1.76.0

Fault Module Timestamp:    4aa9003b

Exception Code:    c0000005

Exception Offset:    00000000000012db

OS Version:    6.1.7601.2.1.0.768.3

Locale ID:    2057

Additional Information 1:    b303

Additional Information 2:    b3036ebbffbc1c2f88d0201c1b4a1ca4

Additional Information 3:    9fa6

Additional Information 4:    9fa638b9ad0eb9069c0c9d82d630b2ea

Sending report does not yield a solution

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-05-27T12:36:48+00:00

    Psdprotect.dll with description egisPSDP from company Egis Technology Inc. belonging to product MyWinLocker.

    My winlocker is probably the culprit.  I would remove it

    261 people found this answer helpful.
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  1. Anonymous
    2016-05-27T17:10:25+00:00

    Uninstalling MyWinlocker fixed problem.

    Don't understand why it suddenly started interfering with copy paste.

    8 people found this answer helpful.
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  2. Anonymous
    2016-06-01T21:15:24+00:00

    I had the same problem, which occurred after a Windows Update which consisted of

    KB3035583, KB3156417, KB3123862 & KB3139923. KB3035583 was "Recommended", the others "Optional".  In the light of this, and the old adage "whatever you changed last is the probable cause", I decided to perform a system restore from the restore point created by the Update. The problem disappeared. This suggests to me that the old maxim  is likely to be true in this case. Removing an item of Software (MyWinLocker) which I regard as very useful & which has been running reliably for the last 7 years seems to be far too extreme an action.

    Which of the 4 updates may have provoked this I haven't investigated - not worth the effort at the moment.  I understand that there have been previous instances of similar Windows Explorer  failures associated with extra  associated .dlls  ( which show on right click on file or folder), tho' I haven't noticed an explanation as to why this may happen, ie how this works.

    Can someone explain, & can Microsoft accommodate MyWinLocker in a future update?

    2 people found this answer helpful.
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  3. Anonymous
    2016-06-04T08:56:44+00:00

    Clearly the latest Microsoft update caused this issue. The same four updates were in my latest update. Had I been using MyWinlocker I would have removed them.

    Don't hold your breath waiting for Microsoft to accomodate MyWinlocker or even say which update is the culprit. Egis might update MyWinlocker.

    Microsoft are becoming progressively more aggressive trying to drive Win7 users to Windows 10. Time to look at a Mac?

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