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Onedrive connection - error 0x8004dec5

Anonymous
2022-03-09T09:37:47+00:00

Hi,

I have a problem for connecting my professional OneDrive account to my personal computer.

On my personal computer, I have my personal account and OneDrive connected. but when I try to connected my professionnal account, I enter my email and my password, then I have an "error 1200", then a popup with error 0x8004dec5.

configuration: Windows 11 (upgraded from windows 10).

I will upload my process on this thread (sorry, my computer language is in french, I will add important translation under screens):

3 = paramètres = settings

ajouter un compte = add account

se connecter = log in

professionnel ou scolaire = professional or school

Error: we have encountered a problem. [1200]

new OneDrive system tray icon appear !

then when I click close "button"

Sorry ... A problem occurred during your connection.

try again in a few minutes (error code: 0x8004dec5

thx.
Hugo DI GIOVANNI

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2022-03-11T18:35:36+00:00

    Hi, in our case the problem was that there was a previous OneDrive sincronization with other tenant. The conection was broken from tenant by changing the password of the user.

    We needed to re-link the old OneDrive and after link the new account.

    When both were working we unlinked the old one and everything worked properly.

    May be you should try to unlink your personal account and link the professional one, and when this one is working try to link again the personal account.

    Hope it helps!!

    10 people found this answer helpful.
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  1. Anonymous
    2022-03-10T23:58:03+00:00

    Dear Hugo,

    The issue may be related to some factors at the network or TLS side. Please check the steps in the article to see and let us know the result.

    If it is convenient, I 'd like you to change a network environment to check the outcome as well.

    Welcome to post back at your convenience if you need further help on this issue.

    Best Regards,

    Cliff

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  2. Anonymous
    2022-04-11T23:28:28+00:00

    Hi, I also faced the same problem.

    however i have deleted the based file, and the old account. Have tired many ways however doesn't seem to work and keep having the error code 0x8004dec5.

    Hopefully there are some steps to resolve this issue.

    Thanks alot

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  3. Anonymous
    2022-04-26T15:34:03+00:00

    Hello,

    What are the steps to unlink the old OneDrive ?

    Regards

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  4. Anonymous
    2022-04-27T06:25:35+00:00
    1 person found this answer helpful.
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