Remote Desktop keeps dropping connection

Anonymous
2012-11-05T06:50:34+00:00

Hi,

I've just upgraded to Windows 8 from Windows 7. The main issue I have now with Windows 8 is that the remote desktop client is somehow broken for me. Whenever I use it, it blocks (i.e. I cannot interact with the remote computer) and then I get the pseudo-dialog box stating reconnecting and it will reconnect and I get back the remote access. It does this all the time (about every few minutes). Note that when I cannot interact with the remove computer, I can still ping it just fine. So clearly it is not a connection problem.

It seems to be an issue with the Microsoft Remote Desktop Client because I was so fed up, that I tried 2 alternatives: Terminals and mRemoteNG. Using them, the connection never drops.

However I'd like to use the Microsoft client as it is more practical to use. I've tried to copy some binaries from Windows XP or Windows 7, but they don't work properly when I try to launch them, I guess it is more than just `mstsc.exe' that one needs to copy (I've copied mstscax.dll as well, but it kept loading the one from Windows 8).

Anyone having a similar issue?

Thanks,

Manu

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-11-19T16:25:58+00:00

A hotfix came out on 11/13 that appears to fix this issue for me. The KB number is 2897602.

http://support.microsoft.com/kb/2897602

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  1. Anonymous
    2014-02-10T19:26:45+00:00

    I applied this patch and it did not resolve my problem.  To fix my issue I edited the RDP file and added 'enablecredsspsupport:i:1'

    After I added that line to the rdp file, my RDP connections never dropped again.

    Update - I found that by disabling RDP UDP packets this completely resolved my problem. 

    -- Run Regedit

    -- Create HKLM\Software\Microsoft\Terminal Server Client\DisableUDPTransport (DWORD) = 1

    -- Create HK_Current_user\Software\Microsoft\Terminal Server Client\DisableUDPTransport (DWORD) = 1

    -- Close Regedit

    Also use the 'enablecredsspsupport:i:1'

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  2. Anonymous
    2012-11-08T04:25:10+00:00

    I've posted as recommended per Vinod N to the TechNet community at:

    http://social.technet.microsoft.com/Forums/en-US/w8itpronetworking/thread/9fd4d6d5-1adc-494d-a916-0032f3e08789/#9fd4d6d5-1adc-494d-a916-0032f3e08789

    Looks like I'm not the only one having issue with Remote Desktop.

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  3. Anonymous
    2012-11-08T03:23:22+00:00

    I'm having the exact same issue when logging into my work network.

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  4. Anonymous
    2012-11-06T02:25:05+00:00

    Hi,

    Thank you for writing to Microsoft Communities.

    The issue you posted would be better suited in the TechNet community. Please visit the link below to find a community that will offer the support you request.

    http://social.technet.microsoft.com/Forums/en/category/w7itpro,w8itpro,windowsvistaitpro,windowsxpitpro,windowsintune

    Looking forward for more questions

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