Error: Windows Explorer has stopped working

Hi,

1)    When do you get the error message?

2)    Do you remember making any changes to the computer prior to the issue?

I would suggest you to try the following methods and check the status of the issue.

Method 1:

Check if you encounter the issue in ‘Safe mode’; if safe mode works fine then set the computer to ‘Clean boot’ state to check for software conflicts.

Step 1:

Refer the following link on how to start the computer in ‘Safe mode’.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Step 2:

Follow the steps in the link below to set the computer to ‘Clean boot’ state.

http://support.microsoft.com/kb/929135

Note: When the troubleshooting is over, do not forget to reset the computer to normal startup. Follow step 7 in the above mentioned article.

Method 2:

Run a System File Checker scan.

http://support.microsoft.com/kb/929833

Method 3:

Refer the following thread.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3

Also, check ‘Event viewer’ for the detailed error message and let us know

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

What information appears in the event a log?

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer