Microsoft Store error 0x80D02017 when downloading since the 1803 update

Anonymous
2018-05-21T13:11:53+00:00

My problems started with the 1803 update.  I am unable to download anything from the windows store or update existing apps - downloading always results in the error code 0x80D02017 which has the unhelpful description of 'uknown'.  This started after the 1803 update.  After trying all the troubleshooting steps I could find I reloaded windows from my original iso image and confirmed that the store worked fine running version 1709 and immediately after the 1803 update the store stopped working.  I have tried the following - none of which as worked.

Troubleshooter - no errors

Online Troubleshooter - no errors

wsreset

uninstall/reinstall

Get****-AppxPackage-AllUsers | Remove-AppxPackage

 Get-AppXProvisionedPackage-online | Remove-****AppxProvisionedPackage –online

 Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Here is an event log extract from one of the download attempts

nformation    5/21/2018 6:53:50 AM    Microsoft-Windows-Store    8001    LM    "Skipping license manager: PFN Microsoft.WindowsFeedbackHub_1.1712.1141.0_x64__8wekyb3d8bbwe

Function: InvokeLicenseManagerRequired

Source: onecoreuap\enduser\winstore\licensemanager\apisethost\activationapis.cpp (343)"

Information    5/21/2018 6:53:50 AM    Microsoft-Windows-Store    8001    LM    "Skipping license manager: PFN Microsoft.WindowsFeedbackHub_1.1712.1141.0_x64__8wekyb3d8bbwe

Function: InvokeLicenseManagerRequired

Source: onecoreuap\enduser\winstore\licensemanager\apisethost\activationapis.cpp (343)"

Information    5/21/2018 6:53:50 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "Page action fired for Downloads with behavior Open.

Function: PageAction

Source: C:\BA\18\s\src\App\Instrumentation\Telemetry\Telemetry.cs (1039)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "InitializeMvrResources ended

Function: InitializeMvrResources

Source: C:\BA\18\s\src\App\DependencyResolver\MvrDependencyResolver.cs (78)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "InitializeMvrResources started

Function: InitializeMvrResources

Source: C:\BA\18\s\src\App\DependencyResolver\MvrDependencyResolver.cs (53)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "ErrorDialogViewModel. Context: WU, Code: 0x80D02017, Title(ShortDescription): Something unexpected happened ButtonLabel: Close, Link: feedback-hub:?tabid=2&categoryid=20&searchString=Code: 0x80D02017

Function: Initialize

Source: C:\BA\18\s\src\App\ViewModels\Dialogs\ErrorDialogViewModel.cs (132)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "ErrorDialogViewModel. ButtonOneLabel: Report this problem ButtonTwoLabel: Close, Link: feedback-hub:?tabid=2&categoryid=20&searchString=Code: 0x80D02017

Function: SetAction

Source: C:\BA\18\s\src\App\ViewModels\Dialogs\ErrorDialogViewModel.cs (224)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "ErrorDialogViewModel. Setting default action

Function: SetAction

Source: C:\BA\18\s\src\App\ViewModels\Dialogs\ErrorDialogViewModel.cs (198)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "GetDeviceTokenAsync success

Function: GetDeviceTokenAsync

Source: C:\BA\18\s\src\Core\Network\HttpRequest.cs (1178)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "Attempting to get the device token

Function: GetDeviceTokenAsync

Source: C:\BA\18\s\src\Core\Network\HttpRequest.cs (1174)"

Information    5/21/2018 6:53:46 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "Trying to add device token since we don't have MSA or AAD

Function: AddAuthHeaderIfNeededAsync

Source: C:\BA\18\s\src\Core\Network\HttpRequest.cs (1141)"

Information    5/21/2018 6:53:07 AM    Windows-ApplicationModel-Store-SDK    4    StorefrontClient    "InstallControlButtons: In error state. Code -2133843945

Function: UpdateVisualStateLayout

Source: C:\BA\18\s\src\App\UX\Controls\Installs\InstallControlButtons.xaml.cs (155)"

Information    5/21/2018 6:53:03 AM    Microsoft-Windows-Install-Agent    2006    (2002)    "The description for Event ID 2006 from source Microsoft-Windows-Install-Agent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2018-05-21T13:23:36+00:00
    1. Try to sign-out and sign-in again into Store.
    2. Log indicates some problem while acquiring license.

    A. Check the date and time as well as Timezone of your computer

    B. Type Services in Windows Start Search Box (Cortana) > Click Services > Scroll down to Windows License Manager Services > See if this is running or not

    If not running, start it

    If running, Restart it

    38 people found this answer helpful.
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  2. Anonymous
    2018-05-21T13:26:27+00:00

    Do you run a 3rd party Firewall or a proxy server?

    11 people found this answer helpful.
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  3. Anonymous
    2018-05-21T13:30:36+00:00

    Logging out/in - didnt help

    License Manager Service is running - cycling didnt help

    Date at timezone are correct - it is a domain member

    There is no third party software on this system and the windows firewall is disabled for domain networks

    Thanks for the suggestions - troubleshooting this has become very frustrating.

    17 people found this answer helpful.
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  4. Anonymous
    2018-05-21T16:06:20+00:00

    Try doing a repair install. A repair Install keeps everything and reinstalls Windows.

    http://www.yourwindowsguide.com/2016/06/how-to-...

    http://www.tenforums.com/tutorials/16397-repair...

    The best and the easiest way is to use first method in the first article.

    2 people found this answer helpful.
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  5. Anonymous
    2018-05-27T13:21:44+00:00

    This is a fresh build from iso - nothing else on it - but I did the in place reinstall - same problem.  I can also report that this error has started occurring on a second machine - I'm wondering if it is an account issue - how do I get support for those?  I've removed all my pcs from devices for the account and the store....not sure what else I can do

    2 people found this answer helpful.
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