MS Teams - We're having trouble loading your messages. Try Refreshing (SOLVED)

Unfortunately, this does not work in the latest version of Edge on W11. Only one entry is listed and cannot be removed.

Still getting "We’re having trouble loading your messages. Try refreshing."

Not to mention, Teams Desktop Application keeps uninstalling and disappearing even though it's still listed in StartUp apps.

It is not working! Gosh, Have been struggling with this problem for months. ANYONE can help me, please?

I had the same problem with MS Teams and webbrowser Edge, Google Chrome, Safari. Renewing certificates helped me. Try this:

1. run PowerShell
2. upload the certificates from the website to some directory (e.g. to C:\PS, if the directory C:\PS does not exist, create it before) using the command certutil.exe -generateSSTFromWU C:\PS\roots.sst
3. install the certificates using the 2 command separately $sstStore = ( Get-ChildItem -Path C:\PS\roots.sst ) $sstStore | Import-Certificate -CertStoreLocation Cert:\LocalMachine\Root

Thats all.

Dear Gopay,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

According to your description, we are pretty thankful for you that you would like to share your precious troubleshooting steps for error "We're having trouble loading your messages. Try Refreshing". Your steps must be help many users who will get error. Your kind and selfless will greatly appreciated by community members and us.

In addition, if you have any concern about Microsoft 365 products in the future, please feel free to post in community. You are welcome in here!

Sincerely,

Tommy | Microsoft Community Moderator

Thanks, that worked for me, too! Finally, after nearly 4 weeks of Teams problems and about 4man-days wasted trying to fix it. I can now use it on Firefox, Chrome and the desktop app on my Windows 10 laptop. Well spotted!