Share via

Activate MS Office 2013 on New PC

Anonymous
2023-08-02T09:49:33+00:00

Hello,

After using my Activation Key on the New PC I got this Message:

So I booted up my previous PC and Uninstalled Office from that however that has made no difference and I am still getting the above Message on the New PC.

It says I can select Activate by Phone to get around this problem but here's what happens when I select that option!

From what I understand about how this works, I should be able to use my Office 2013 product that I bought on any PC so long as I don't exceed the maximum number of simultaneous activations (which I should be below now after uninstalling it on old PC).

How can I successfully activate it on the new PC?

Microsoft 365 and Office | Install, redeem, activate | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

20 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-08-02T11:00:16+00:00

    Thank you, unfortunately the issue is indeed persisting. Here's how it currently stands:

    So I uninstalled office completely from this PC then I followed the link and enter my Product Key and get this Screen:
    Image

    I download the Setup.exe and run it and then it asks for my Product Key again but this time I get this message:
    Image

    I can't press the "Continue" here but the installation does complete successfully and I can open office apps but at that point we're back to square one with the original message appearing when trying to activate.

    Although according to my list of installed programs I have Office Professional Installed (not plus) but the message I get when trying to activate references Plus (I don't know if this important or a red herring):
    Image

    I do have an original Setup.exe that I got when I first purchased this product and that one installs Plus but runs into the same issue when trying to activate.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-08-02T10:24:30+00:00

    Hello Joseph! I'm Ivan and I'd be happy to help you with your question.

    To resolve this issue, reinstall Office from the Office website or from another media. To download and reinstall Office from the Office website, go to the following Microsoft website: https://www.office.com/getoffice

    Best,

    Ivan

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-08-02T10:35:27+00:00

    Thanks! Do I need to uninstall office first? Because I followed that Link, put in my Product Key, it was accepted and it gave me the download. I then ran the downloaded Setup.exe.

    Everything finished successfully but as soon as I opened any Office App I got asked to put my Product Key in again and got the messages in my original post again :(

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-02T10:38:55+00:00

    Yes, you need to uninstall office first then install it again and try to follow the instruction on the link I provided.

    0 comments
  5. Anonymous
    2023-08-02T10:43:53+00:00

    If the issue still persist, please back to me and we will do another troubleshooting steps.

    0 comments