High CPU (>90%) caused by "Services and Controller App"

Anonymous
2020-05-21T13:02:36+00:00

Hi Team,

Recently, my laptop runs extremely high CPU (90-100%) once I sign in without any APP opened.

It just seems some system default APPs are running in background and I'm not aware these App.

Please advise how to resolve this sys issue?

Thanks!

Windows for home | Windows 10 | Windows update

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DaveM121 916K Reputation points Independent Advisor
2020-05-21T15:33:59+00:00

Hi xrVivian

Thank you for the screenshots, I see the problem, you are infected with Segurazo, it is masking itself in a process named AntiVirus Service . . .

You should download and install the Free version of MalwareBytes, then boot your PC into Safe Mode and run a full scan with the free version of MalwareBytes to remove Segurazo

https://www.malwarebytes.com/

To boot your PC into Safe Mode:

Click the Power icon on your Start Menu

Press the Shift Key and click Restart

Your PC will boot into the Windows Recovery Environment

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

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  1. Anonymous
    2020-05-21T14:33:50+00:00

    Hi,

    Thanks for prompt reply.

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  2. DaveM121 916K Reputation points Independent Advisor
    2020-05-21T14:21:53+00:00

    Hi xrVivian

    No, those services are okay . . .

    Please provide a few screenshots of the list of processes running on your PC . . .

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  3. Anonymous
    2020-05-21T14:19:55+00:00

    Hi DaveM121,

    is the Seguraro under any one particular item like below screenshot? If no, I don't think it is running on my PC. Thanks!

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  4. DaveM121 916K Reputation points Independent Advisor
    2020-05-21T13:11:33+00:00

    Hi xrVivian

    Please check in that list of running processes inTask manager, do you see Seguraro IC or Seguraro Service running on your PC?

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