
Hello Alice, my name is Marco and I am an Independent Advisor. I will do my best to help you.
Maybe you need to clean site data and cookie. If you have the old version of Edge, please download the new
https://www.microsoft.com/en-us/edge
If you have the new Edge Chromium, follow these steps.
-Open the new Microsoft Edge and then select Settings and more > Settings > Privacy and services.
-Under Clear browsing data, select Choose what to clear.
-Under Time range, choose a time range.
-Select Cookies and other site data, and then select Clear now.
And restart Edge.
If the problem is still there, clean your computer and browser with these 2 software.
AdwCleaner to clean browser: https://www.malwarebytes.com/adwcleaner/
Malwarebytes to clean pc: https://malwarebytes.com/
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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.