Bose QC Earbuds II and Mic issue with Teams

Hi NickF28

Hello! I'm Garcia, and I extend a warm welcome to the Microsoft Community Forum! This platform is a user community, and like you, we are all users here. While we aim to provide assistance and exchange insights, it's crucial to understand that this forum is dedicated to user support. We do not have access to user accounts, which does not substitute for Microsoft Support.

I’m sorry to hear that you’re experiencing this issue. It seems like a common problem with Bose devices and Microsoft Teams.

Have you experienced this issue with any other Bluetooth audio devices, or is it specific to the Bose QC Earbuds II?

Are you able to use the Bose QC Earbuds II with other applications on your Windows 11 device without any microphone issues?

Have you tried using the Bose QC Earbuds II with Microsoft Teams on a different device to see if the issue persists?

Have you made any recent changes or updates to your Windows 11 device or the software applications involved (Teams, Bluetooth drivers, etc.) around the time when the issue started occurring?

Is Windows and your audio drivers up to date?

Instead of rebooting your computer, attempt to restart the Windows Audio service. Here's how:

Search for "services" using the Windows search feature and open the Services app. Scroll down and find "Windows Audio". Right-click on it and select "Restart".

I await your response.

Best regards, Garcia

To avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Hi Garcia,

Thanks very much for the response.

I will respond inline here:

Have you experienced this issue with any other Bluetooth audio devices, or is it specific to the Bose QC Earbuds II?

I don't have any other Bluetooth audio devices but will try and borrow one to test.

Are you able to use the Bose QC Earbuds II with other applications on your Windows 11 device without any microphone issues?

I did try this today, and just the Windows Sound app was not detecting any mic noise. so, guess more a Windows problem than Teams ?

Have you tried using the Bose QC Earbuds II with Microsoft Teams on a different device to see if the issue persists?

I don't have Teams on another Windows 11 Device to test this on.

Have you made any recent changes or updates to your Windows 11 device or the software applications involved (Teams, Bluetooth drivers, etc.) around the time when the issue started occurring?

Only the regular Microsoft updates to Windows and Teams

Is Windows and your audio drivers up to date?

Yes

Instead of rebooting your computer, attempt to restart the Windows Audio service. Here's how: Search for "services" using the Windows search feature and open the Services app. Scroll down and find "Windows Audio". Right-click on it and select "Restart".

I tried this but it did not do any good, I also restarted the "Windows Audio Endpoint Builder" and "Bluetooth Audio Gateway Service" but each time I got the same error in Teams and Windows Sound.

As mentioned, I will try and borrow another device to test with, but hugely frustrating and seems to be other reports of Windows 11 and Bluetooth issues in general. Not sure what fixes are out there ?

Thanks again, and happy to test out other potential ideas or fixes.

I see this issue constantly in my environment as well. The Bose headset seems to work when initially turned on, but when joining another meeting a couple of hours later, the Mic says it's not working. I am actively on a call where the mic says it's not working, so I tried restarting the Windows Audio service; the mic error went away, but when I changed back to the headset, I got the mic not working error again.

I just wanted to give my input to see if there is a resolution to this issue.

Hi

Realised I had not posted a follow-up to this.

The laptop I was having an issue with was a Dell Latitude, I also started having an issue with the built-in webcam freezing, so the IT Guys told me to run "Dell Command Update" and apply any of those updates... took about 4-5 reboots and running of the tool to pick up everything, however after that the Webcam did not freeze and the Mic issue had disappeared as well..

So I have to assume some hardware fixes have been released by Dell.

All good now - hope it helps ?

Cheers

Nick

I'm also having this issue recently with my Bose QC45.