I need to speak to live agent

What time are you available? I was able to chat with you yesterday on January 6, 2025 but I can't seem to chat live I don't know whether you're open or close. Today is January 7th, 2025

I need to speak to live sgent

I would like to talk to support regarding Windows 11 from Windows 10

I am trying to talk with someone live about my outlook

I'm using copilot pro and have a subscription, but the system is acting like I'm a free user. Are all of my accounts that access Microsoft capable of using copilot pro?

Hi Pilar Garcia3,

Thanks for visiting Microsoft Community.

I understand that you are currently facing an issue and expecting to speak to live agent. Due to community privacy policy restrictions, I am unable to directly access your account. However, I will guide you on how to contact our online chat support team, who will assist you with such issues.

Please follow these steps:

1. Click on this link Contact - Microsoft Support and search for "Contact Microsoft Support."
2. Scroll to the bottom of the page and click on "Contact Support."
   
3. Select the product and issue type.
   
4. Finally, choose "Chat with a support agent via web browser."
   

I hope your issue gets resolved promptly.

Best Regards,

Jonathan Z - MSFT | Microsoft Community Support Specialist