Windows 11 Keyboard trouble-shooter is missing

They've officially removed it in windows 11 update !!

Hello, I am using Lenovo IdeaPad Gaming 3 and I am also facing the same issue. The above mentioned options are only available in 'other troubleshooter'. Can you please guide me how can I get the keyboard troubleshooting?

I am having issues with my 2023 ASUS Zephyrus Duo laptop crashing (no BSOD just a reboot) and then the built in keyboard no longer working.

The first recommended step is to run the Keyboard troubleshooter in "Additional Troubleshooters", however "Keyboard Troubleshooter" is not listed.

In System> Troubleshoot > Other trouble-shooters

I have:

Most Frequent

Audio

Network and Internet

Printer

Windows Update

Other

Background Intelligent Transfer Service

Bluetooth

Camera

Program Compatibility Troubleshooter

Video Playback

Windows Media Player

So my question is why is the keyboard troubleshooter not listed and how can I get it installed.

I have performed an in-place repair of Windows 11 but the problem persists.

OS build 22621.2134 Windows 11 Home 22H2

Thank you.

my laptop is hp victus with intel 5 12th generation processor why i am unable to find keyboard's troubleshoot

Hello, Stephen T_1968

Welcome to Microsoft Community.

It seems like you're experiencing some issues with your Windows 11 laptop, and you're looking for the Keyboard Troubleshooter to help diagnose and resolve the problem. However, you've noticed that the Keyboard Troubleshooter is missing from the list of troubleshooters in Windows 11. First of all, can you please confirm that the built-in keyboard is not working, right?

In the release of Windows 11 Build 25276, the diagnostic tool Microsoft Support Diagnostic Tool (MSDT) will be phased out in 2025. A big reason to abandon MSDT is that this tool has been abused by hackers for remote code execution (RCE).

Deprecation of Microsoft Support Diagnostic Tool (MSDT) and MSDT Troubleshooters - Microsoft Support

Based on the fact that your current device belongs to Asus, I recommend that you try to use MyASUS in WinRE provided by the OEM to test and troubleshoot the current device. This can determine whether the computer hardware is normal by self-checking the operating status of the system hardware. If the diagnostic results show that the components are abnormal, you will most likely need to return your hardware to the factory for testing. If the hardware detection results are normal, please try to boot into Windows' safe mode to troubleshoot driver issues. This mode calls a set of basic Windows drivers. Please follow the steps in the following article to enter safe mode. And watch how your keyboard behaves.

Start your PC in safe mode in Windows - Microsoft Support

MyAsus in WinRE is as shown in the figure:

[Notebook] System Diagnostics within MyASUS in WinRE - Introduction | Official Support | ASUS Global

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please feel free to let me know if you got any further updates, thanks.

Chandy |Microsoft Community Support Specialist

Thank you Chandy for your comprehensive reply.

You are correct that the inbuilt keyboard stops working after a sudden reboot. Event Viewer only reports a kernel power critical and unexpected shutdown, no prior errors.

Once the keyboard stops working, the only option is to use either the onscreen keyboard or a wired keyboard connected via USB.

It is an intermittent problem in that it may occur every day or may not occur for a week, and then reoccur. Restarting the laptop does not help, but leaving overnight then rebooting always fixes it until the next time.

I will run the MyASUS RE tool as you suggest.

Thank you for your help.