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Windows 8 apps are pending and never download from Windows Store

Anonymous
2012-11-04T14:32:03+00:00

Please advise I just upgraded to Windows 8 and there is an option for Marketplace on the start screen, however when you go to marketplace and download the apps, it shows that they are queued for download but they never download at all, they keep on showing pending as if there is not internet connection.  What could be the problem? Are apps downloadable on the pc?

The other thing I want to know since Win8 rejected my Kaspersky, does it come with a full internet/antivirus software preloaded?

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2012-11-15T21:59:02+00:00

    finally I found a solution. go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it.

    and i just got this http://24.media.tumblr.com/tumblr_mdjudkvvrh1rt8zbho1_1280.jpg

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  1. Anonymous
    2012-11-05T07:59:21+00:00

    Hi PetekeMojela,

    Thank you for posting in Microsoft community!

    I am sorry to hear that you have issue with the apps to download.

    Method 1: Perform a clean boot and try to install the apps

    Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

    Clean Boot

    Step 1:

    a) Press the ‘Windows + R’ key on the keyboard.

    b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

    c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

    d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

    e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

    f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

    g) Click ‘OK’, and then click Restart.

    Step 2: Enable half of the services

    a. Follow steps 1a and 1b to start the System Configuration utility.

    b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

    c. Click to select half of the check boxes in the Service list.

    d. Click OK, and then click Restart.

    Step 3: Determine whether the problem returns

    If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

    If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

    If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

    Step 4: Enable half of the Startup items

    If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

    Step 5: Determine whether the problem returns

    If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

    If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

    If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

    If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

    Step 6: Resolve the problem

    After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

    Step 7:

    Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

    a) Press the ‘Windows + R’ key on the keyboard.

    b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

    c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

    d) When you are prompted to restart the computer, click ‘Restart’.

    Method 2: Network and Internet troubleshooter & TCP IP

    Step 1: Let’s run the Network and Internet troubleshooter and check if that helps.

    Follow these steps to run the troubleshooter.

    a) Move the mouse to the bottom left corner of the screen and right-click on the ‘Start’ icon and select ‘Control Panel’.

    b) In the search box, type ‘Troubleshooter’, and then click ‘Troubleshooting’.

    c) Under ‘Network and Internet’, click ‘Internet Connections’.

    Step 2: If the issue persists then I would suggest you to reset TCP/IP and check if it helps.

    a. Press “Windows Key + Q” to open Charms Bar.

    b. Type “cmd” without quotes in the search box.

    c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

    b) In the command prompt, copy and paste (or type) the following command and then press ENTER:

    netsh int ip reset c:\resetlog.txt

    Note: If you do not want to specify a directory path for the log file, use the following command:

    netsh int ip reset resetlog.txt

    c) Reboot the computer and check with the issue.

    Method 3: What to do if you have problems with an app

    http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

    App troubleshooter

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Windows 8 will provide you protection with a significantly improved version of Windows Defender.

    http://blogs.msdn.com/b/b8/archive/2011/09/15/protecting-you-from-malware.aspx

    Please reply us back with more information. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

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Answer accepted by question author

  1. Anonymous
    2015-05-24T08:39:31+00:00

    Hi,

    Thank you for posting your query on Microsoft Community.

    Are you facing the same issue? If yes

    Try the below methods and check if it helps:

    Method 1: Try the steps from the below Microsoft Article and check if it helps:

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8

    Method 2: Try the steps from the below Microsoft Article****

    Troubleshoot problem with an app

    http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

    If still the issue persist try Method 3

    Method 3:

    Reset Windows Store cache

    1. Press Windows key + R on the Keyboard

    1. Type wsreset.exe and Press Enter.

    Hope this information helps and let us know the status of the issue we will be glad to help you further.

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  1. Anonymous
    2012-11-11T08:22:28+00:00

    I have exactly the same problem and all the above methods don't work.

    1 person found this answer helpful.
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  2. Anonymous
    2012-11-06T21:29:44+00:00

    Thank you Abdul R, I tried everything you mentioned, but still no luck.  What beats me is that some apps did load but after a very long time.  What baffles me even further is that I am connected via 3G and all the other websites I can go very fast no problems.  I can download a program for 20mb within 8 minutes but it takes forever to download an app of 850kb.

    Don't know what is wrong, but something is very wrong somewhere! 

    You did not mention if I need extra antivirus or internet security program if I have windows 8 because it rejected by Kaspersky 2012, so I had to uninstall it.

    Please advise

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