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sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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  1. Anonymous
    2013-03-22T15:48:21+00:00

    Hello all.

    I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

    My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

    Kindest Regards.

    To check for updates:

    1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
    2. Tap or click Settings
    3. Tap or click Change PC settings
    4. Under PC settings, tap or click Windows Update
    5. Tap or click Check for Updates
    15 people found this answer helpful.
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  1. Anonymous
    2012-11-07T22:23:52+00:00

    Greetings everyone,

    Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

    You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

    Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

    7 people found this answer helpful.
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  1. Anonymous
    2012-10-27T13:02:31+00:00

    I have noticed that my Surface RT 64 GB randomly just decides to mute itself.  Is this a known issue?  I can hit the volume rocker and it unmutes the device, but it is a little frustrating when you are watching something and it just decides that it is time to mute.

    2 people found this answer helpful.
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  2. Anonymous
    2012-10-28T15:24:42+00:00

    Yep, same here.  I haven't figured out an answer so if a Microsoft support person could weigh in on this, it would be appreciated.  My sounds just mutes itself and I can't figure out any pattern and can't reproduce it -- it just seems random.

    I noticed it after pairing a Bluetooth BlueAnt device but it could have been happening previouusly.  Did you do that?

    Thanks,

    Lon

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  3. Anonymous
    2012-10-28T15:41:58+00:00

    This may sound like a silly question or two but... Are you holding the device with both hands? If so, are you accidentally depressing the volume key?

    Believe me when I say this can happen. The volume rocker is located about a third of the way down from the top of the device as opposed to the top corner and can be depressed in normal use while holding the tablet.

    I'm not saying this is the case as there may simply be an issue with the device. I'm just saying to be aware of this because it has happened.

    1 person found this answer helpful.
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