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Windows 10 sleep problems

Anonymous
2020-07-03T17:53:24+00:00

Ever since the features update to Windows 10, version 2004, on June 12, 2020, the sleep function on my new (Dec, 2019) ASUS laptop has not functioned correctly.  After my laptop goes to sleep, when I try to wake it up, I get a blank white screen with no functionality, i.e. no buttons function, even touching ctrl-alt-delete won't bring up the Task manager.  Occasionally I get a strobe-like flickering screen when my laptop wakes up.  I can discern no difference in when I get one response vs. the other. The only way to get my laptop to function again is to reboot, which has resulted in losing data in Notepad and other programs.  Also after this update, 1/2 the time when I boot up my computer, I get a frazzled screen.  

How can I repair the sleep function so that I no longer lose data?

Thx,

m2

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Anonymous
    2020-07-06T08:00:13+00:00

    Hi,

    I'm Mohammed Shuaib, an Independent Advisor & I understand from the description that after returning from sleep mode your computer shows a blank white screen so I suggest you follow the instructions to resolve your issue.

    Fix #1

    Step 1:

    Go to Search box next to Windows icon and type CMD

    Step 2:

    Right-click to open Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic then press Enter

    Fix #2

    Step 1:

    Go to search box next to Windows icon and type Edit Power Plan

    Step 2:

    Under Edit Power Plan settings click on Change advanced power settings

    Step 3:

    Under Advanced Settings expand Hard disk & then expand Turn off hard disk after

    Step 4 :

    Change the value for On Battery 0 (Zero Minutes)

    Step 5:

    Change the value for Plugged in 0 (Zero Minutes)

    Step 6:

    Then expand Sleep & then expand Allow hybrid sleep

    Step 7:

    Change the On Battery settings to On

    Step 8:

    Change the On Plugged In settings to On

    Step 9:

    Click Apply and then press OK to close the Advanced Setting

    Regards

    Shuaib

    Independent Advisor

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  2. Anonymous
    2020-07-05T17:29:27+00:00

    Greetings,

    I appreciate your time in getting back to my email, if the steps did not work, no worries since this is an open forum, we can ask assistance from other community volunteers about their feedback and suggestion with this issue.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Rhaine C.

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  3. Anonymous
    2020-07-05T16:34:55+00:00

    Thanks, but I tried your solution, returning the power plan to default settings, and all the solutions mentioned in the link you sent, except for the one which suggested downloading an app to check the device drivers.  Unfortunately the problem persists.  I'm concerned because I was in the middle of running a virus scan when this happened.

    However, I noticed something else which might indicate something else is going on:  when I mouse around the white screen I get when I try to wake my computer up, I noticed that it changes from pointer icon to hand, indicating I'm on a webpage link.  I've clicked on those links and occasionally my computer wakes back up, and when it does, new programs have opened up, and the virus scan I was running had stopped and disappeared.

    Why would my screen go white when I try to wake it up?... and how can I be opening and closing programs on a white screen when I can't even see what I'm doing?

    Please help.

    Thx,

    m2

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  4. Anonymous
    2020-07-03T18:23:38+00:00

    Greetings,

    My name is Rhaine, I'm Independent Community Volunteer. I’m so glad assisting you today

    I am also using Windows 10 pc. Let us work together to sort this out.

    To restore the power plans to default settings, follow these steps:

    Click Start.

    In the Search programs and files box, type cmd.

    Right-click CMD, and then click Run as administrator.

    At the command prompt, copy and paste this command

    powercfg -restoredefaultschemes

    and then press ENTER.

    At the command prompt, type exit to exit the Command Prompt window.

    Restart the computer.

    If issue persist, please go to this link below, just follow the instructions don't download any apps.

    https://www.drivereasy.com/knowledge/computer-w...

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Rhaine C.

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