HI Mary. I'm Greg, an Independent Advisor.g
I assume you're referring to Remote Desktop, if not then please explain fully so I can help you better.
See how to configure Remote Desktop Settings:
https://www.tenforums.com/tutorials/110554-chan...
https://www.techrepublic.com/article/how-to-con...
https://www.dummies.com/computers/computer-netw...
https://www.youtube.com/watch?v=EhB1Z2j7eIU
I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.
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