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How to contact someone from Microsoft to cancel a subscription?

Anonymous
2023-03-01T22:00:24+00:00

Hi,

I'm trying to cancel my subscription as I no longer require it but i've already been charged for another year of subscription even though I didn't want to. I've tried every possible way as per the website help/ support guidelines but nothing seem to work. I'm trying to get a hold of someone of Microsoft but can't seem to find a way to successfully do it. Before anyone says try contact support or live chat or call the customer support number... I've already tried those. Contact support number just keeps saying go to website and drops call on me without any option to even speak to an actual person. Live chat does not work either! I can't even type in anything and every time i request to get a call back it either says error occurred try again later or unable to call back at this time even though it's clearly within the said support hours. Is there anyway I can contact someone from microsoft to deal with my issue? can someone please advise. Thanks!

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Anonymous
    2023-03-10T13:13:35+00:00

    Hi,

    I'm trying to cancel my subscription as I no longer require it but I've already been charged for another year of subscription even though I didn't want to. I've tried every possible way as per the website help/ support guidelines but nothing seems to work. I'm trying to get a hold of someone from Microsoft but can't seem to find a way to successfully do it. Before anyone says try contact support or live chat or call the customer support number... I've already tried those. The contact support number just keeps saying go to the website and drops calls on me without any option to even speak to an actual person. Live chat does not work either! I can't even type in anything and every time I request to get a call back it either says an error occurred to try again later or unable to call back at this time even though it's clearly within the said support hours. Is there any way I can contact someone from Microsoft to deal with my issue? can someone please advise? Thanks!

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  2. Anonymous
    2023-03-08T13:19:10+00:00

    i want to cancel my microsoft subscription

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  3. Anonymous
    2023-03-07T06:47:44+00:00

    I have a case going through but being charged for subscription I didn’t order

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  4. Anonymous
    2023-03-03T01:21:14+00:00

    Hi Dani, how's it going?

    Please feel free to get back if you need any additional info.

    Best Regards, Myk

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  5. Anonymous
    2023-03-01T22:33:29+00:00

    Hello TDabiCW, i’m sorry to hear about the trouble you are facing.

    Please try these steps instead:

    1. Press on your keyboard the Windows key + S
    2. Type 'Get Help' then open the app
    3. Type ' Cancel Office' and hit enter
    4. Click the 'Contact Support'
    5. Select Microsoft 365 and Office under Product & Services
    6. Select Cancel my subscription under Category
    7. Click Confirm
    8. Click Chat with support agent

    I hope these suggestions help.

    Warm Regards, Myk

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