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One Drive and Citrix Virtual desktops

Anonymous
2023-05-19T18:50:56+00:00

My Organization has built some Azure Citrix environments (Win 10 OS) and they gave us the ability to use One Drive in this environment. The issue is repeatedly my one drive will randomly during Initial Synch as I have to sign in to one drive each time opening the Virtual Desktop (not a problem), just come back with a Remove files from all Locations?. You recently removed 81## files or moved files out of your One Drive folder on this device.

I use Citrix Workspace to connect.

Now this message has no validity as I did not delete anything in Citrix to this extent, but this did cause a major issue when I removed some sharepoint folder links from my Explorer several months that caused One Drive to doa a massive delete between my Links and Share point. Since this time this message will stop my ability to use one drive in Citrix as it will not move past this message. Now I have had my Citirix profile reset by the admins server times and rebuilt my One Drive, and everything works fine for a few weeks. Then this just shows up out of the blue. There is zero way to Ignore, or even to look at where this magical 81## files are being seen to even clean it up. If I select Remove or Restore Files it will destroy my one drive. Now I have had our Citrix team reset my profile and one drive will rebuild from scratch and be nice and happy for a while then just randomly this message will show up again out of the blue.

Is there a way fix this myself as I hate having to have our Citrix admins reset my profile every time it decides to do this for an uknown reason?

Microsoft 365 and Office | OneDrive | For business | Other

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  1. Anonymous
    2024-01-25T15:57:27+00:00

    Were you ever able to solve this problem? We are having the same issue.

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  2. Anonymous
    2023-05-25T16:18:14+00:00

    So even after doing the Restore option the next time I logged in to my citrix I got this again. So one drive does not offer any way to Ignore or Manage where it stores this information. It is not in the my Cloud space it is only on Citrix.

    This renders one drive useless in my Citrix Desktop.

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  3. Anonymous
    2023-05-20T17:13:42+00:00

    So strangely, after the "Restore" of files now my Online Recycle Bin has a lot of what looks like the files that were showing as downloading and synching. I also see that now my Recycle Bin on my local PC is also filled with folders and files from this action.

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  4. Anonymous
    2023-05-20T17:03:23+00:00

    The issue only occurs in the citrix environment any of the physical PCs I have connected to one drive have not exhibited the issue.

    I have not heard anything from my colleagues, but most of them only use citrix on a if needed basis to connect to some specific thing. I use it daily since due my role and situation I lean on it more heavily.

    I have no idea where One Drive finds this supposed eight thousand supposedly recently deleted files over and over again. I just click on the "Restore" and it says it is downloading 247 items at 35.6KB out of 35.6KB and is still downloading files of over a minutes.

    So after Restore it is Synched again.. So I will see how long this lasts.

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  5. Anonymous
    2023-05-20T07:30:28+00:00

    Dear Chris -Staples,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you

    Due to the special nature of your environment, I am afraid it is difficult for us to conduct the test here. To further reduce this phenomenon, I would like to gather the following information from you

    • Are your colleagues experiencing the same phenomenon?
    • Does this phenomenon also occur if a virtual machine is not used?

    We look forward to your reply. Thanks for your cooperation.

    Sincerely,

    Tin | Microsoft Community Moderator

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