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COPILOT PRO NOT WORKING

Anonymous
2024-04-27T18:40:36+00:00

Hello guys hope you're doing good, I just bought Copilot pro and cant use anywhere in my PC, it says unable to connect at this time. How do I make it work?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2024-04-27T19:21:05+00:00

    Hello Joao,

    * I am a Microsoft user like you, providing solutions to community members; I am NOT a Microsoft employee.

    There can be a few reasons why you might be getting a "connection error" when trying to use Copilot Pro on your PC even though you just bought it. Here's how to troubleshoot the problem:

    1. Check Internet Connection: This might seem obvious, but ensure your PC has a stable internet connection. Copilot Pro relies on the internet to connect to Microsoft's servers and access its AI features.
    2. Verify Microsoft Account: Make sure you're signed in to the correct Microsoft account you used to purchase Copilot Pro. Check if there are any lingering login issues or try signing out and signing back in.
    3. Update Copilot Pro: Outdated versions of Copilot Pro might have known connection issues. Check for updates within the Copilot Pro settings or extension store (depending on your setup). Installing the latest version ensures you have the most recent bug fixes and potential connection improvements.
    4. Firewall or Antivirus Interference: In some cases, firewalls or antivirus software might block Copilot Pro from connecting to the internet. Try temporarily disabling your firewall or antivirus to see if it resolves the issue. Remember to re-enable them after testing.
    5. Reinstall Copilot Pro: Sometimes a clean reinstall can fix unexpected issues. Completely remove Copilot Pro from your system and then download and reinstall the latest version from the official website (if applicable) or your extension store.

    All these are more generalized troubleshooting tips. If they don't work, please share a screenshot of the error you're getting so I can try to give you more personalized options.

    • Stephen N.

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  2. Anonymous
    2024-04-27T19:34:59+00:00

    I had Mcafee VPN on, just turned off and now its working, why is that? thank you so much for your time Stephen.

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  3. Anonymous
    2024-08-11T06:57:53+00:00

    I am also facing the same issue; after updating my laptop to Windows, my COPILOT PRO button was gone.
    I have searched for different options, but it is not working.

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  4. Anonymous
    2024-05-02T23:57:47+00:00

    |MY COPILOT PRO is not working

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  5. Anonymous
    2024-04-27T19:44:35+00:00

    Hello Joao, happy you could fix the issue. I don't know the exact reason, but McAfee VPN might slow down your internet connection or interfere with Copilot Pro's geo-restrictions or software compatibility.

    • Stephen N.

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