Some Keyboard keys suddenly stopped working!

Anonymous
2019-03-12T17:09:57+00:00

Hi there,

Some Keyboard keys suddenly stopped working on my laptop 2 days ago and I couldn't fix it and currently writing this post using on-screen keyboard.

I've tried the following and it didn't work:

  • Troubleshooter.
  • Updating, uninstalling, drivers and even downloaded the default one from manufacturer's website.
  • Uninstalling latest windows update.

The problem is not with the hardware I'm sure!

Also, it happens with windows login screen.

Laptop: Toshiba Satellite C55.

Windows version: Windows 10 Home 1803

OS build: 17134.90

Not working keys: (see image below)

I hope you help me fix this problem soon!

Thanks in advance.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-03-12T17:17:08+00:00

    Hi Ahmed

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Let's first rule out whether the keyboard hardware is an issue or not. Can you use Keyboard tester and press keys to see if the keys are working correctly or not? If keys work as intended, then problem is not the hardware of Keyboard.

    https://keyboardtester.co/keyboard-tester.html

    If no hardware issue - Please try these options one by one and check after each option.

    1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard

    2: Turn off filter keys in Ease of Access

    Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

    Source - https://support.microsoft.com/en-us/help/17417/...

    1. I would recommend that you perform a Windows 10 repair upgrade (This is not Reset or Reinstall of Windows). Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Do let me know if you require any further help on this. Will be glad to help you.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    11 people found this answer helpful.
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  2. Anonymous
    2019-03-12T17:17:49+00:00

    Hi Ahmed,

    My name is Pedro. I'm an Independent Advisor trying to help.

    Give a try to step 2 in this article and let me know how it goes.

    https://www.kapilarya.com/fix-keyboard-not-work...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Regards.

    2 people found this answer helpful.
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  3. Anonymous
    2019-03-12T17:57:06+00:00

    Thanks a lot for your fast reply.

    The keys are not working on Keyboard tester.

    5 people found this answer helpful.
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  4. Anonymous
    2019-03-12T17:58:46+00:00

    It might be hardware issue. However, try following one by one -

    1. Restore from a system restore point to a point when things were working fine

    https://support.microsoft.com/en-us/help/12415/...

    1. If the issue has been caused due to recent Windows update - I would suggest that you uninstall the latest KB update and hide it so that it doesn't install it automatically and wait for new update to come which will be installed automatically.

    To know which update got installed

    Windows Key+i to invoke Settings > Update & Security > Click View installed update history. These KBs should be from the below list. Don't uninstall any other KB

    For 1809 - https://support.microsoft.com/en-us/help/4464619

    For 1803 - https://support.microsoft.com/en-us/help/4099479

    Make note of KB and uninstall and block it.

    Uninstall

    Windows Key + R > Type: appwiz.cpl > Enter > Click View installed updates > Select the required updates, right click, uninstall.

    Block

    Microsoft has provided a tool Show/Hide Updates tool to block the update

    Download the tool from below link

    http://download.microsoft.com/download/f/2/2/f2...

    When you run this troubleshooter, it will search for available updates and list them

    Select the update which you want to hide. Click Next and follow on-screen directions

    1 person found this answer helpful.
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  5. Anonymous
    2019-03-12T18:02:38+00:00

    Thanks for your reply.

    It didn't work!

    9 people found this answer helpful.
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