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Hi, the last time I saved this document was at 5:09pm last night. My computer died around 5:45pm. When I opened Word the next morning, there were no autorecovered files, and I've searched Google for all the best practices for finding files and couldn't find any autosaved files. My Word program is configured to autosave every 10 minutes, so why wouldn't there be an autosave? Should I download a document recovery tool? Thanks!
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You dont mention the version of Word/Office or what win version, so any respone is guesswork
How do I determine that?
Ok, it's Windows 10 / Office 365 for business.
Hi Jennifer,
From your description, I understand the issue is that your computer unexpectedly shut down and seems you cannot find the document containing the unsaved changes between 5:09 PM and 5:45 PM. (If I misunderstand, please correct me.)
Sorry for the inconvenience, I deeply understand the frustration.
Regarding the AutoRecover file location, you may try following:
In Word, go to File>Options>Save>in "Saved documents", you will see "AutoRecover file location", click Browse will help you open the location. Then you may try if you can find the document you need.
If your document is saved in online location such as OneDrive for business or SharePoint Online library, you may try to look for the document via Version History and see if you can find a version containing the changes.
For details, you may check this article:
View previous versions of Office files
View the version history of an item or file in a list or library
You may also check the suggestion in this article and see if it would help:
How to recover a lost Word document
If you still cannot find the changes, I'm afraid you need to recreate the unsaved changes. Really sorry about that.
Community members having any suggestions or solutions are welcome to share insights here.
Best regards,
Tina
You can search for files with the asd extension (these are AutoRecover files). If you find any, see if you can open them in Word.
Remember that "Save AutoRecover information every X minutes" (at FIle > Options > Save) does not replace an ordinary save operation. Save often with Ctrl+S.
Recent subscription versions of Office do support automatic saves, but only for documents saved to OneDrive.