Overwatch 2 Crashing randomly, OS issue

Question

Overwatch 2 Crashing randomly, OS issue

Anonymous

Hello,

So I've been experiencing issues with my OW2 crashing at random. Of course, I contacted Blizzard support first. This is exactly what I had sent to them originally as a summary to my issue:

"Hello, I've been experiencing crashes every time I play Overwatch now. I'm not sure when this started exactly, but it's getting annoying. It will happen randomly, during any game mode or any event. I'd like to fix the crashing and I do not want to be penalized for leaving games repeatedly. The crashes happen at random, at random intervals, regardless of the character I'm playing or the action that is occurring. I do not get any lag or warning that I am about to crash either. This has only been occurring with Overwatch and no other game. I've tried Scan & repair, reinstalling, updating drivers, updating windows, disabling overclocking, messing with other GPU settings, disabling overlays, anything I found online I've tried and nothing works."

They sent suggestions-including updating drives, doing memory and drive tests, change overclocking settings, selective startup, reinstalling and repairing, and resetting video driver settings-and after doing all that, it still didn't work.

So once again they told me to try resetting in game settings, which did work, only for 3 days. They then said to try on a new administrator account. Which I did, and that worked. Unfortunately, I didn't want to move everything over to the new account.

But that is why I'm here now, since it worked on the administrator account, they believe it is an OS issue only Microsoft can handle.

I run Windows 10 and my PC specs are:
CPU: AMD Ryzen 5 5600X 3.7 GHz 6-Core
SSDs: SanDisk SSD PLUS 1TB SSD
Kingston A400 240 GB SSD
Video Card: MSI Radeon RX 6600 MECH 2X 8G
RAM: Corsair Vengence LPX 16 GB DDR4-3200 CL16

I do also have MsInfo and DxDiag of both accounts (I just don't know how to attach them here).

If you need anything files/info let me know, but I really want this fixed. Thanks in advance!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

1 answer

Answer 1

Hey, how you doing?

Thank you for contacting us and welcome to the Microsoft Community.

My name is Vitor. I'm an Independent Advisor and I'll be glad to help you today.

I'm very sorry for this happening.

Please follow the guidelines below.

Go to windows update and click on get updates.

https://support.microsoft.com/en-us/windows/win...

After updating, see what version your windows is that way, and tell me.

The version consists of 4 digits(22H2).

https://support.microsoft.com/en-us/help/402739...

And then go to the Microsoft Store, Library > Downloads & Updates > Get Updates for the Xbox App and Game Services.

Update everything in both places, restart the PC and let me know if it worked.

If there is no update available or the error still persists. Follow the guidelines below.

Step 2

Try reinstalling the "Game Services" app on your Windows 10/11 device.

Right-click the Start button in the lower-left corner of the main screen and select (Administrator) Windows PowerShell .

In Administrator: On the Windows PowerShell screen, copy and paste the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, copy and paste the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on this page and select Yes when prompted for User Account Control (UAC).

Reboot your device and try to install it again.

Step 3

If the procedure doesn't work, try the following:

Go to Start > Settings. In this window, click on the Applications button.

From here, type in the search box, 'Games'. This should show the 'Gaming Services' application which is about 18MB or more.

Right-click and click Advanced Options.

First of all, try the "Repair" option. If this still doesn't resolve the issue, click on the "Reset" option.

Restart the PC.

Step 4

Use the System File Checker tool to repair missing or corrupted system files.

If some Windows functions are not working or if Windows crashes, use System File Checker to scan Windows and restore files.

While the steps below may seem daunting at first glance, just follow them in order, step by step, and we'll try to get you on the right path.

Run the System File Checker tool (SFC.exe)

To do so, follow these steps from this official article published at the link below on the Microsoft support page:

https://support.microsoft.com/en-us/topic/use-t... ca52-166a-92a3-966e85d4094e

Step 5

If none of these procedures work, try to restore your PC's operating system through the ISO image tool, using this tool you will be able to keep your installed games and files.

Download Windows ISO from this website.

http://aka.ms/DownloadW10ISO

First download the ISO

Open the ISO image tool, inside there will be a file called SETUP.exe, select update, download it from the cloud and choose "keep game and apps"

It's pretty simple, this will update your files, without losing anything.

If you are using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you are using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Download > Open ISO Image Tool > Open SETUP.exe > Select Update > Download from Cloud > Keep Games and Apps.

If none of these steps work, let us know so we can explore other options. I'm here to help you solve this problem. Please don't hesitate to ask questions or provide additional details that may be helpful.

I will be waiting.

Thanks

Vitor S.

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Overwatch 2 Crashing randomly, OS issue

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