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Trying to install USB hubs

Anonymous
2010-06-07T13:01:28+00:00

Hello,

Computer - new (4 weeks old) Windows 7 Home Premium, AMD Athlon II x4 630, 4GB RAM, GF8200E M/board, 4 rear/2 front USB ports.

I am trying to install a couple of USB hubs onto this computer (and failing miserably). When I connect a hub it tells me it is installing new hardware then tells me drivers were not installed and the hubs do not work. They show in device manager as either an unknown device or as a generic USB hub or as a USB2.0 hub with a yellow triangle over them. If I try to update them either automatically or manually it tells me drivers can't be found. All of the hubs are USB 2.0, two of them are mains powered and one of them is a brand new TRUST 10 port hub and according to the TRUST website is fully compatible with Windows 7 and does not have and does not need separate drivers.

Windows O/S is fully updated

Motherboard drivers have been updated

All 6 USB ports on the computer are fully working (tested with other USB devices - external hard drives,webcam,USB photo scanner etc)

All USB hubs are fully working (tested on a separate laptop running XP SP3)

If anyone knows of a solution to this I would be most grateful.

Thank you for taking the time to read this post.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-06-08T10:14:28+00:00

    Thank you to anyone who looked at my query but I now have the solution and it was extremely simple, isn't everything when you know how?

    I contacted the computer manufacturer and asked if they could help and this is what they suggested (this is a copy and paste from their E-mail to me )

    Connect one of your USB hubs

    Click the Start button, right-click on computer, click Manage from the subsequent menu.

    Click Device Manager in the left hand pane

    In Device Manager right click the device or the unknown device to update drivers

    Point to ‘C:\Windows\winsxs’ when it asks for the driver location

    You may get warned that the driver isn’t signed, install anyway as it is a Windows generic file

    When I tried to browse to the winsxs file it wouldn't let me open the Windows folder to select the file so I had to enter the file name manually from the keyboard.

    I did this and all of the hubs are working perfectly. It worked for me and may be worth trying if you have a similar problem.

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  1. Anonymous
    2010-06-08T07:40:44+00:00

    Thanks for the reply.

    No, there are no settings or switches. In the case of the powered hubs there are only the mains cables and the USB cables and the unpowered hubs only have a USB cable. The manufacturers state they are simply plug and play which in the case of the laptop running XP they are.

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  2. Anonymous
    2010-06-07T13:34:12+00:00

    Do your hubs have any settings/switches as part of the hub's hardware configuration?

    JS

    http://www.pagestart.com

    Never be afraid to ask. This forum has some of the best people in the world available to help.

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