Bluetooth is missing from Device Manager

Anonymous
2021-02-25T16:10:59+00:00

I've been having issues with my laptop suddenly thinking it doesn't support bluetooth. I've tried all the options I can find including running the troubleshooter, telling device manager to show hidden items, downloading and installing the latest drivers from the laptop manufacturer's website, and more. It seems if I can get bluetooth to show up in the device manager I'll be able to uninstall it, restart the laptop, and it should reinstall bluetooth upon booting back up. But I cannot get bluetooth to show up in the device manager. I don't want to accept that bluetooth simply doesn't work on my laptop any more and resort to buying an external bluetooth adapter, but it's looking like that's my only option right now. Any help would be appreciated.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

20 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-27T14:16:43+00:00

    Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

    Which Windows 10 build are you running - 1903, 1909, 2004 or 20H2 (Oct 2020)?

    When you chose system restore was there an option to load older restore points?

    If Bluetooth doesn’t appear under device manager then check further under View>Show hidden devices - if it is listed there then you should be able to uninstall or update the driver.

    If your Bluetooth is disabled then do the following to enable it.

    Uninstall the device from device manager and restart bluetooth service.

    Start > services.msc

    Right-click "Bluetooth Support Service."

    Choose Automatic.

    Go to device manager and  right-click on your computer name and click "Scan for hardware changes"

    Install the bluetooth device drivers from the manufacturer's website, if any.

    I hope this helps.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  2. Anonymous
    2021-02-25T16:34:13+00:00

    Hi, I found a relatable question here in the community.

    Bluetooth Not Working - Can't Find In Device Manager - Windows 10

    Check it and see if it helps!

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  3. Anonymous
    2021-04-14T15:36:44+00:00

    Hi Virginia,

    I'm running Windows 10 version 19402. I've tried those methods you've suggested but had no good results. Bluetooth just isn't showing up in the device manager.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  4. Anonymous
    2021-07-08T17:49:22+00:00

    Hi Virginia - I'm having the same issue - Bluetooth was previously working, then disappeared from Device Manager. I tried all the steps you suggested, and others on this thread, none of them worked. Bluetooth Troubleshooter says 'Device doesn't have bluetooth.' Any other suggestions?

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  5. Anonymous
    2021-05-03T18:34:38+00:00

    I was able to fix my issue by going into BIOS, unselecting Bluetooth, clicking apply and reselecting and clicking apply.

    Obviously this will differ depending on laptop, but I was using a Dell Latitude and this worked for me..

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments